Re: pushing a free upgrade
I support MFP hardware and software from several manufacturers on customers' networks, and the phone hasn't been that busy.
When untrained users, who don't even know how to install a network printer, upgrade to win10, we have to fix the mess.
On these, we need to un-install the rubbish WPS and WSD drivers that Windows 8 and 10 insist on using, (they often end up with a multifunction printer installed as a standalone (not working) scanner).
Then install the correct drivers.
Next, fix the broken network shares, and get job management settings working.
Then fix SMB and email scanning.
The other big problem is the "modern" apps being made default, especially the terminally stupid windows pdf reader.
On networks with sysadmins, they probably do this themselves.