Is it only me...
...that finds it strange for French staff to be describing foreigners as alcoholics?
Thought YOU'd had rude service in France? Ce n'était RIEN, M'sieu Pantalons Malodorants
France’s data protection authority, CNIL, has put nationwide tech appliance store, Boulanger, on notice following the discovery of some less than flattering records on customers. After receiving a complaint CNIL carried out raids on the company, which employs around 8000 people, earlier this year. According to CNIL these …
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Wednesday 29th July 2015 10:20 GMT TitterYeNot
Re: Is it only me...
Zut alors! Le customer c'est ne pas toujours right! Just l'autre day je parlait avec une dirty salope sur le telephone, elle attemptais to buy un washing machine, et elle ne wearing pas any makeup ou hairdo! Putain! Then elle put son husband sur le telephone, et il etais le plus grand piss-head shmuck. Honnêtement, Je ask vous...
Et vous! Vous pongy Anglais avec votre beer, roast-beef et pas de garlic! Vous can casse-toi aussi...
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Wednesday 29th July 2015 06:49 GMT AndyS
Re: Mangue des baguettes.
Not sure why Jewish would ever be relevant, so I can see why that would be listed as potentially worrying. However I've worked in a call centre, and someone having a strong accent most certainly is relevant.
As is someone being a bitch, an alcoholic, etc - but it was normal to find more generic and acceptable wording. For example, "customer has problems accepting known resolutions to their issues, and does not indicate their doubts in a polite manner."
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Wednesday 29th July 2015 07:21 GMT Mark 85
I can see some things would be a help..
We do a similar thing in our area. "XXX needs physical assistance" or "usually hostile, be serious and not funny" or "not computer literate" or just little notes.. "hard of hearing". Things like that. They do tend to use generic labeling just so the person helping them has some idea of what they'll be walking into. But, I can see where comments can get out of hand for descriptions.
BTW, in many places, "Jewish" is still synonymous with "drives a hard bargain" or "likes to dicker over price". Not about religion.
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Wednesday 29th July 2015 16:46 GMT Just Enough
Re: I can see some things would be a help..
Well that's the point of the comments field. For adding relevant info to assist future relations. That it got abused as a place for staff to vent annoyances and prejudices suggests a lack of training.
In the UK, staff should be instructed that customers (and auditors) have a right to see these records, so don't put down anything you wouldn't want them to read. Don't know about French law, but I suspect it's not much different.
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Wednesday 29th July 2015 07:25 GMT Anonymous Coward
Boulanger?
I'm surprised they still have customers. Any time I was looking for white or brown goods in French shops they all (FNAC, Darty, etc.) seemed have exactly the same price for the same item (price fixing, anyone?) except Boulanger, who were always more expensive. I stopped even considering them years ago.
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Biting the hand that feeds IT
