back to article How to turn application spaghetti into tasty IT services

The promise of IT service management is to deliver services that make sense to their business users. To do that, though, IT departments must be able to untangle their own internal resources. IT services must be accessible in one place so that users can find them easily and administrators can manage them. And the back-end …

  1. Neil Barnes Silver badge

    It's nice to see

    that someone considers my spaghetti tasty!

    <cough> Food for a Tenner a Week <cough>

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