Triage
I can understand them scrambling to ensure their network & service is actually still viable, I'm fairly confident their marketing folks aren't part of that - and surely right now a few reassuring words on social media would go a long way to triaging the damage. The lack of response, beyond a couple of content-free tweets, isn't helping at all... Their audience is primarily developers. Some immediate transparency would go a long way.
It's a great service, I make a lot of use of it.