Sprint starting mass layoffs to 'improve operational efficiencies' in mobile network Workers at third-ranked US mobile network Sprint will have a nervous month as large numbers of them are going to be getting the call to "Come into the HR office please, and bring your key card." On Friday, the company made a regulatory filing in which it said it would be setting aside $160m to cover the cost of the layoffs, …
Hopefully they for rid of the people who are responsible for the slow build out of the network vision tech. There's still plenty of places without let where even tmo has it. Sadly they have probably managed to avoid blame and only the decent staff who actually know what they are doing well get the boot.
They'll outsource to the very cheapest bidder. It's not like they don't need the staff, but if they can hire people who claim to be qualified (to be fair, many are) in another country and not have to worry about a union or pensions and pay that maybe 40% of what they pay now. That's where the money is.
Of course, as this continues in corps across NA and EU our ability to pay for the services they want to provide us continue to decrease. At some point all these great services will have to be shut down as so many of us won't be able to pay for them.
Our governments should step up. We're getting the point where corps need to be broken up again.
Like the ones who thought buying Nextel after PTT's heydey had passed, going with Wimax instead of LTE at the start of the 4G rollout, and more recently pursuing whatever the hell "Spark" technology is.
They seem determined to use technology incompatible with other phones in the US, guaranteeing their customers will always have a tiny selection of phones that actually implement their crappy technology du jour.
Boss, to employees John and Fred: "John, can you do Fred's job as well as your own?"
John: "Are you crazy? I'm working 70 to 80 hours a week doing my own!"
Boss: "Fred, can you do John's job as well as your own?"
Fred: "It's just possible. I'm also working 70 to 80 hours a week, but I'm free while commuting 20 hours a week. John's stuff can be moved online. It means all my commuting time will be taken up with laptop work, but it could be done."
Boss: "John, you're fired. Fred, you should probably buy a faster laptop."
"The plan is expected to include steps to, among other things, improve operational efficiencies and reduce costs, as a result of which the Company expects to incur material charges under generally accepted accounting principles. "
Translated -the service is going to get worse . I am an American business customer of Sprint and the bean counters seem oblivious to the deterioration of service. They don't seem to be able to conceive that if you have less employees your customer service goes to shyte.
Previously we had an account rep here in the state . The last round of "efficiencies" killed that and routed all service requests to bumphuck Wisconsin where the response time to an email is 1/2 to 2 hrs depending as opposed to the previous 5 minutes .This was coupled with requests that we use the online site to do our own upgrades and equipment swaps. When customers flee they are all scratching their privates going "What happened?"
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