EE: STILL Blighty's best mobe network, says 'Frappucino' Moore EE is still the best mobile network in the UK, but the others are catching up and Three is the one to watch. This is the conclusion of the latest report from RootMetrics the mobile survey company which regularly looks at UK mobile coverage and is headed by Bill ‘Frappuccino’ Moore. The previous survey descended into a war of …
Vodafone's decline since their deserved dominant position in the last 10-15 years leaves me speechless. Yes, they were/are the most expensive, but you got what you paid for (best reception). However, they've rested on their laurels, maximised profits with little real investment in their network, and other players have caught up and overtaken. Like most companies nowadays, they need to give less to shareholders, less to the top brass, invest more in their products/services, and stop trying to milk their customers for a little bit more every year.
As is the same with too many companies to mention who, rather than investing in research and development, would rather line the pockets of their shareholders.
The whole shareholder thing makes me weep, I understand the need for shareholders, but that does not justify the absolute greed evident in some large corporations.
I wish it were, that the employees could be the majority shareholders, rather than the top 10% leeching the fuck out of the system for their own ends.
On that measure EE falls flat on its face. I've both written and read many rants about various companies' CS over the years, and they're the sort of thing you usually take with a pinch of salt as they tend to be perhaps a little unrepresentative. EE on the other hand really are nothing short of abysmal. No criticism of their CS performance can be too harsh. Consumer watchdogs, consumer help sites/forums, the lot: they are all reporting a huge rise in the number of complaints against EE/T-Mob/Orange and in my own personal experience (dealing with my partner's Orange account on her behalf after she lost the will to live) they were by a country mile the worst I've ever had the misfortune of interacting with.
To be fair though I don't think Vodafone is any better right now. I was thumbing through Which? magazine at the dentist recently. It had a "mobile phone service provider" round-up type article. They didn't even bother reviewing either EE or Vodafone and had them lumped together in a special paragraph headed: "ORANGE, VODAFONE, EE AND T-MOBILE AT ROCK BOTTOM - WHY YOU SHOULD CUT OFF THESE FOUR MOBILE PHONE PROVIDERS".
That is exactly my story with Nothing Nowhere. I gave up on them earlier this year.
The customer services droid promised me that they were going to build a new mast right near me. But that was sales hokum just to get me to sign up for longer.
I now have the ability to call from my office desk at home with my current carrier.
Recently left EE for GiffGaff, cos I figured I may as well get a cheap deal if I'm gonna get bad service everywhere.
When I was asked why I was leaving T-Mobile I told them I wasn't happy with them putting the price of my contract up mid contract, despite OFCOM telling them it was unfair. As far as I'm concerned if I can take a risk that I can afford to be tied into a price for 18 months they can take a risk that they can afford to provide the service for that price for 18 months. The customer service rep and I actually got into an argument as she kept claiming "all" the networks have been told to put their contract prices up every March in line with RPI "because her sheet tells her to tell new customers". I guess the poor woman was confusing "all" networks with "EE-owned" networks.
GiffGaff's (O2) 3G network seems roughly equivalent to EE's from what I can tell. Quite happy with them so far but at least I can leave when I want now.
EE had my dear Mother close to tears when she tried to cancel after 2 dreadful years. She naively visited the EE store, but apparently that's only for snaring you in. After a lengthy (30 minute) conversation with someone offshore and officious she finally escaped.
It makes me laugh that EE keep coming top - their signal was pretty much nonexistent at my Mother's house, and most any place she needed it. O2 and Vodafone were just fine.
The last laugh seems to be on EE, as they have added a "notice period charge" of twenty-odd quid to my final bill as I used my PAC without giving them 30 days notice or something. Honestly, they even try to kick you in the teeth when you're trying to escape their abuse...
Other than to say I can't believe EE / T-Mobile / Orange / Whoever are top dog. They are truly fucking terrible now and I can't wait to leave in November after 11 (?) years. Something Elsewhere must be in complete denial if they think they're mast shutdowns are not impacting customer access or pissing us off in the process.
And they seem to have destroyed Orange's previously respected customer service, although that is not from personal experience just close friends
They really made a large rod for their own backs with that choice of new moniker. Apparently the bit of the rather lavish launch event where they whipped out the whalesong and jossticks and explained it was a deeply nauseating experience for those unable to speak fluent bollocks.
Actually El Reg should run a competition for the best derivative. With beer as a prize perhaps...
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The mere fact that EE is Root Metric's customer begs the question of how impartial these tests really are?
With EE paying Root Metric a hefty sum to get the some shiney reports that no one else gets to see, it would be in Root Metric's interest to move EE to the top of the pile, keep them happy and keep the money following in. Hence why the Rootscore formula is not published.
EE should learn about customer service from Root Metric, always keep your customer happy!
EE is just another crap telecom that has gone middleclass and can`t handle, and only care for people with no intelligence who can watch youtube movies and chat on facebook 24/7
EE limit your connection to a 28kb modem and block all uploads, while still being able to watch crap movies and do all the middleclass internet life
time fior tesci where the middleclass will never go and crap out
EE are no choice for businesses, if your a journalist, construction worker, engineer, the proxy filter will kick in whenever it fills like it whether you have bandwidth or not, and if you want to upload a zip, check the pdf manual, or replay that video for a client, you have a high chance it wont happen for another 2 hours when you stood out in the rain eating your chicken sandwich
t-mobile was better off on they`re own, and just needing a socks 5 proxy to connect to a FTP server with a desktop client
might aswell finish with one last post
EE need to fix the filter, limit speeds to 56kb modem so pages dont timeout and you want wait 30 mins to upload a 2mb file or disable downloading massive png files in your browser, and then add bandwidth topup booster packs
then they might not loose a million custom in a few months time
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