Dumb and Dumber on the High Street
This is not going to save anything...
Dixons and Carphone Warehouse (CPW) today confirmed they are locked in negotiations that may or may not lead to a merger. "These discussions are at a preliminary stage and there can be no certainty that a transaction will be forthcoming," the pair said in a joint statement this morning. As such, no decision has been made …
CPW and Currys/PC World are rather similar really, so in that regard it's a good pairing. Staff who are strongly trained in upselling the product of the week and insurance but have crap training/knowledge on the products.
They can be useful though, if you go in knowing what you want and don't take any crap from them, you can walk out what you wanted fairly quickly. They also occasionally have decent prices on things, although often "web only" prices but that can be reserved for collection in store at that price.
However, I always strongly caution the technically inept and weak of character against shopping with either, as their staff are very good at selling people things they don't want or need or can't even use.
I am a little surprised about this potential merger though, given DSGi's current relationship with Phones4u having staff and kiosk's in their stores.
Both companies are, quite frankly, crooks who couldn't care less about good customer service or after sales support. They should be made to stay separate in the hope that one might eventually die of natural causes. Putting them together just makes it harder for the good, smaller companies to compete.
that I'd have anything good to say about Currys. However, facts are facts. Last October I ordered a cheapish fridge-freezer for delivery to an area which genuinely is remote. "No problem delivering; sorry we do it only on Tuesdays in that area -- would you like it next Tuesday or the Tuesday after?" They phoned before delivery. Delivery was bang on time. Two-man delivery. Took away the old appliance and the packaging of the new one. No charge for delivery or removal of old appliance etc. Price competitive. For the first time in my life I'm impressed by Currys' service on this occasion. Only fair to report recent experience.
In 2002 I had to replace my washing machine. They were doing an offer of free delivery and fitting for machines £300 and over (otherwise £25) and the one I was looking at was £295. The salesman thought I was mad when I asked him to increase the price by a fiver - then he realised what I was up to! They did it though... effectively paid £5 for the delivery and fitting instead of £25.