Microsoft builds admin tool to spare Office 365 sellers' blushes Microsoft's legion of Office 365 floggers have waited 18 months for a tool that allows them to manage customers using the cloudy suite, and in that time blindly fielded some calls from irate folk suffering outages. But help is finally at hand, according to Adam Jung, senior product manager of the Office 365 team: a bigger and …
Hi Frank ly, as a Microsoft reseller I would like to jump here.
While I agree with your premise that if a company is "pushing" a product they should dogfood it internally, there are two issues with your statement.
1) Office 365 is vast. Just because it's down for one company does not mean it's down for another. Even users within the same company will not (usually) experience outages at the same time.
2) That some of us are supporting customers using Office 365 does not mean we are "pushing" Office 365 to our customers.
Personally, I would rather be peeled than use Office 365. Unfortunately, some of my clients request/require/demand that it be supported. Some come with Office 365 when the customer is acquired.
That said, the new upgrades sound promising. They almost sound like they'll make administering office 365 for my client base easier. Which only makes we wonder what else Microsoft is going to change in order to fuck this up as they have proven is essentially inevitable.
of complaints before as when the central IT department bought into the whole Outlook as part of Office 365, mail in the cloud, thing.
I didn't realise so many users were using web access for their email until I was deluged with requests to connect their Outlook 2010 clients with the server.
This post has been deleted by its author
I don't trust anything in "the cloud" to be anything but vapourware.
Do I have physical control over the files? No? Then they're no longer "my" files.
Can I dictate whom has access to "my" files? In theory yes, in practice those files aren't under my physical control, so anyone with a ScriptKiddy mentality & a few extra cpu cycles can sit attacking those files until they've broken any encryption they may have been secured with.
If the site where they're stored goes down, I can't access my files for a few hours?
If the site goes away, do they send me all my files on a USB stick?
*Snorts*
I'll take my local client, locally stored files, my physical security over my own files, my own encryption over those files, and my ability to access them any damned time I want/need, NOT just when I've got an internet connection, access to a third party site, and that site decides to LET me access them, ThankYouVeryMuch.
Now, if you'll excuse me, I have to go laugh myself silly over this latest Microsoft imitation of the Fuck Up Farie.
=-D
"One told us, "There was no trigger to let us know the services were down, its absolutely critical. There is nothing worse than customers calling to say our service is down and the reseller responding, is it?""
When there is an outage, many times it has impacted more than just Office365. So how is this trigger suppose to alert when most likely it will be running in the same cloud? Will the dashboard have a dashboard for outages?
This is going to be a bit of a chocolate teapot as far as the Service Status function.
At the moment, users/clients will report outages up to an hour before the service status page on 365 changes. And even then it just changes to a 'we're investigating potential issues, oh and we have been for ages. Honest. Like, before you even noticed. Yeah we were on the ball.' stock message.
If they ever do announce a problem, it then takes them FIVE DAYS to post a reason. Which is brilliant when customers are jumping up and down and wanting to be told it won't happen again. HAH.
The only nice bit is the ability to manage the clients centrally.
365's admin interface sucks anyway (thank christ for being able to use the EMC instead).
It's this push to make money out of people - instead of providing a service - that people can then pay for (if they want it enough or even like it)
Wake up Microsoft - you're doomed if you keep the cheap s/w designers and insist we pay for rubbish services. Vista, Surface - now their bread and butter Office; they're done!!!! Xbox to the rescue - bahhh!!!
Appalling! Let the MS tanker - sink! I hate this company!
The Register 
Biting the hand that feeds IT
Copyright. All rights reserved © 1998–2024
