APPLE PRIVACY STATEMENT CANNOT BE RELIED UPON
Apple are collecting personal data although the purpose is as of yet unclear. Below is an example of the misinformation and direct lies told to me by Apple staff over the collection of my personal data and its use. I complained because my personal contact data was sucked by the Dictation software. Prior to all of this, I trusted and relied on information told to me by Apple.
I initially tried to discuss privacy issues and the use of predatory software with Apple staff but the junior staff I spoke with agreed that the generalist Apple responses were wholly unsatisfactory in relation to my actual concerns. I was told to send a complaint. I resorted to sending a direct complaint about what I consider to be privacy abuse of not only my data but those of my contacts and being mis-sold software which is not revealed as predatory in relation to privacy and personal data. I was told to send my complaint to an address in Ireland but Apple chose to ignore my initial complaint. I then contacted Apple's telephone helpline and after considerable delay and effort speaking to two senior staff, I had to insist that I had a right to a response to my complaint. I was then told to send a letter to another location. The reasons given for ignoring my complaint were repeated by two Apple senior staff on two separate occasions. It was as follows: 'you can only expect a written response from Apple if you send a written letter to the legal department and if you have legal representation'. I challenged both staff members as I am a law graduate and their statements would conflict with the statutory rights of UK consumers. The same information was repeated on two separate occasions.
I requested but was was never given a copy of Apple's complaints procedure if such a document exists.
Clearly the purchase of the Apple product raises legal and consumer rights based issues but Apple chose to respond to me via technical and customer support staff member, a Data Privacy Officer based in Holyhill. The legal department has not once written to me about the issues even though I was told the matter would be dealt by them and Apple themselves recognise that the issues raise serious legal issues.
This is how seriously Apple cared about my privacy but let's also repeat the misinformation
1 written complaints on data protection and consumer issues must be sent to the legal department - lie
2 written responses to complaints only come from the legal department - lie
3 legal department will only respond if you have legal representation - lie
I also asked Apple to inform me about the nature of the personal information extracted by the operating system and Dictation software so I could make an informed decision as to the information I wanted to be deleted under the Data Protection Act.
Given that I am now also aware that a company such as IBM bans the use of Apple voice assistant software, I believe consumers such as myself should protect their personal contacts and personal data. None of the information I requested has been supplied and the data remains with Apple without my permission.
Apple is not transparent as the facts above show and certainly cannot be trusted by me any longer.
I optimistically look forward to the day when someone creative and honourable like Steve Wozniak or individuals like him give people like me an alternative because presently Apple are just another bad Apple.