
examples please!
CM tools, and CMDBs, tend to be large and expensive. They also tend to embed workflows, that, for better or worse, tell you how to do your job. They are also a bit like insurance, in that they cost a lot and you only get the benefit in an incident.
CM is an approach that depends entirely on the organisational size and culture.
Any real-world examples of CM success in small, medim and large organisations? Which tools? Costs? Timescales?