
Getting their attention.
The way to REALLY get facebook's attention is to post the flaw on Youtube.;)
Indian security researcher Arul Kumar has netted himself $12,500 after spotting a critical flaw in Facebook's image handling code that allowed anyone to delete pictures from the site at will. As he describes in a blog post, the crack requires two legitimate Facebook accounts to work, and is exploited by the way the Facebook …
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I realize that a lot of developers leave a lot to be desired in the documentation department so maybe the researcher didn't describe the flaw wonderfully. But if your 'crack team of severity specialists' have to have a DIY video to fix something I guarantee there are a lot more $12k bugs waiting to be exploited discovered and fixed.
Just make sure to send a video when you do find them.
Need and appreciate are two very different words. If I was fielding bug reports from users, screenshots and videos would be wonderful.
Except the video would be either full desktop resolution saved as AVI and attached to the email, or 320x240 pixelated rubbish, of course, based on most users!
I don't think that either of the people is a native English speaker.
So remember the last time you tried to use a badly translated manual...
I think that may be why they didn't understand.
Either that, or they wanted to avoid paying the prize money for the bug. I hope it wasn't that.