Another unhappy customer
I am another unhappy customer and here's the email I've just sent to the company who keeps on finding excuses not to send me the camera:
as you stated in your email that my feedback is very important, here it is and you will understand why I am a very unhappy customer:
1- On 26/06/14 I ordered a Canon EOS 600 D body with 18-55 mm lens kit + 1 Mack 3 still digital Warranty
2- When I looked at my account on the Simply Electronics website, I got the following message "Please contact us by telephone or email".
3- On 04/07/14 Ava, customer service officer, sent me the following email:" I will get back to you once I get an update". Consequently I sent back an email asking for further details.
4- On 07/07/14 Clara, customer service officer, sent me a message with the following sentence "Delivery can be expected within 2-4 days". Still waiting and no answer, I called the company and a lady said that the delivery would take another 2-3 days. But then still no delivery so I sent another email.
5- On 15/07/14, Diane, CSO, sent me an email saying "orders have been delayed"
Then I called your company again and Faye told me that the camera could not be sent to my address as it was a school address and for security reason it was better to provide another address. Had I not called, I would still be waiting for the camera to be delivered as no one sent me an email about it. Still, I agreed to replace the school email by my home email.
6- On 22/07/14, Faye sent me an indemnity letter which I filled in and signed as agreed.
7- On 22/07/14, Faye sent me another email asking me to print out, sign, scan the document. I sent another email saying that I do not own a scanner. Therefore, I was asking either to get the camera or to get a refund
8- On 23/07/14, I am receiving your email stating that I will get a refund and it might take up to 2 weeks.
I hope you do understand why I am unhappy. You might send me another email to apologize about the difficulties I met with your company but that will not be enough. In 2 weeks time if I have not received the refund, I will have to sue your company as this is malpractice.