Re: Most people
I had Sky broadband for a day exactly for that reason. I got an offer, six months three and then the ongoing price being half what I pay Be* it seemed too good to be true - it was.
The naff little sagem router they gave me look like it came out of a kinda surprise. I googled how to dump the firmware to get the login details I needed to use my own router, an N-Spec wifi with gigabit switch (mobile broadband's ace) to no avail so I called them.
Ten minutes on the phone to a customer service monkeh asking for my PPPOA details (or whatever they were) - no, not the router login details, I was informed you're not allowed to use your own device "for better customer service" - I was only calling customer service because they were stopping me doing what I wanted!
It honestly had never occurred to me they'd pull such a dick move, especially as I'd been with Be* for so long, they have a similar policy, they issue a relatively bland router but they also let you use your own. You call customer services, they ask are you using the Be* router, you tell them no and they tell you to plug it in and call back - why couldn't Sky do that?
It has the same benefits to the company of a generalised platform so they don't have to hire intelligent people for the call centre, just those capable of clicking responses on a screen and reading out the next but it has a vastly greater end user experience.
I asked to be put through to cancellations, which they were more than happy to do as it was something they could actually do and put down as an achievement for the day. Cancelled not only the internet but the phone and television (was moving over to the phone with the internet, had the TV for a few years).
Called Be* back up, sobbed it was all such a big mistake and they not only welcomed be back but gave me two months free to sooth the pain. Can't recommend them highly enough either - the service when I've contacted them with enquiries has been superb, never had any peak slowdown (though I guess it's subjective form exchange to exchange) and not had any problems - even used it for remote working that I had a job for eighteen months, two days at home a week without any trouble.