Just a thought ...
is this *only* available to unemployed ? I have visions of employed people using it to snaffle the better jobs ....
Unemployed Brits who don't look hard enough for work through the government's new Universal Jobmatch website could end up losing their benefits from next year. Jobseekers already need to prove to officials they are applying for plenty of roles in order to claim their government handouts, but this new system takes the process …
From an employers perspective they probably want the best person available, not just people who happen to be on the dole. So I don't see why being employed should exclude someone.
I'd be more interested in knowing what 3rd party recruitment firms think of Monster basically getting a state sanctioned monopoly. I'd be surprised if they weren't financially compensated for matching candidates to employers.
I wouldn't worry about that.
When I checked out the site to see what it was like, my personal conclusion was of another well spent set of £m of tax money on a Gov.IT, to the usual "standards".
1. You couldn't verify the cert for revocation, so no way to know if you're connected to HMG Server or some Scammer in Nigeria, et al.
2. UI design and functionality, well one quick comparrison with Jobserve highlights the lack of basic functionality. most obvious of which is the Industry selector, hence I'd suggest 9/10th of the results are totally useless, hence the job seeker spends time filtering junk, instead of productive job hunting time.
3. Social Engineering. It took me about 10 minutes (literally) to find a "new" job advert for a company that had ceased Trading over 12 months ago. This combined with the ability of "employers" to hide their ID, means that anybody using this £14m boondoggle is wide open to ID Fraud at the least, and if the can convince a despeserate job hunter into parting with bank details, etc. (oh we need to set you up on the payroll after your telephone interview / undertake a background check), real fraud against people who can least afford it.
So personally I'm expecting the TCO for this to rise rapdily in the next 12 months, with the £500k fines from the ICO.
I haven't used Monster in quite a while as I thought it was a load of pish the last time that I did. Decided to give it a shot; just entered "IT Manager", my location, and up to 20 miles from there.
Of 23 adverts (first page) 1 was for an IT Support person and the rest were for sales, general management or driving jobs.
Can't see me using them any time soon...
but this is a government IT project right? I know I'm a cynical sort but I wouldn't bet anything on this working as envisaged. How long before the daily mail has a story about how a single mom starved to death because she didn't apply to be the ceo of some quango (whilst her immigrant neighbour is on 20k a week benefits, because you need the mail angle in there).
And of course there's no truth in those stories.
My wife works in a community health role, and by its nature that tends to involve disproportionate contact with the lower social orders. She was asked to help one of them with their form for housing benefit "cos I'm no good wiv that sort of fing".
And going through this form (which did get approved) it became apparent that the drug dealing (yep,cautions convictions) dole scrounging vermin brought in as much in benefits as my wife earned after tax working three days a week (as a graduate with three separate professional qualifications to her name).
I should point out that I've been out of work myself, and I recognise and sympathise with some of the other comments in this thread, but there's certainly a distinct class of people paid handsomely to do nothing. On the other hand, if you're prudent, industrious, educated, you can be sure that the welfare system will give you next to nothing (JSA), and hound you to waste your time applying for roles that are either fictious, or that you'll never get for reasons of skills or location.
I'd quite like the whole welfare state to be optional. As I will never benefit from it (having saved money against rainy days, having planned my own pension, and buying my own house on a mortgage that the DSS will never pay for) I'd choose never to pay for it, and forgo any possible job seekers allowance payments that I might in future be due. Graun readers might feel differently, but in an optional system they would be free to contribute extra to make up for people like me.
Especially if you've a morgage and savings for a rainy day.
Because you'll get nowt from the welfare system.
Oh and applying for JSA ... I cant because I'm unavailable for work due to being signed off sick for the next 3 months.
PS... I'm off to blow all my cash on 55" TVs , SKY subscriptions and foreign holidays...... bet I'd get some money then
Lets get a grip here. Not everyone who is unemployed is a gutter rat. Some have the unfortunate position of having got older and become easier targets for the accountants at the firms they were employed at.
As a result they have not only built the systems, put in the processes and taught the younger set (if they were listening) how to make it right. And then for their troubles were made redundant. So the Next time you whipper snappers look at the older guy in your office imagine its your Father or Mother you are undermining.
Next the savings that you might have thought you were going to inherit when they passed away are being used to compensate for the poor governmental management. And those who managed to manage the lives correctly are paying an additional price by saving for a rainy day and watching it diminish while loud mouthed wannabees roam the offices. I'll bet there have been more people in the office searching the internet while being paid then working this past week looking for that special present thats about to put another high street store out of business.
Add to this that by the time they reach retirement they will be penniless while the company you work for are about to make you redundant for precisely the same reasons, a new accountant only looking at the well being of his set of numbers. Now you might be getting the picture. Its only a matter of time before your lip is on the hook.
Yes there are people who are swingling the lead, not looking for work and trying to claim monies they are not entitled to, but there are also people who hope against hope are working thier rocks off (and probably more hours than you are) to ensure that their sons and daughters do not meet the same fate they have.
So spare a thought for those that through no fault of their own have aged, provided secure systems and services so as to make themselves redundant and are now pushing that boulder uphill just trying to survive fairly. And what do they have to face but sour criticism from people who are nothing more than social monkeys rather than industrial builders or thinkers.
Not everyone is a spounger and I hope you never have to be.
Oh! look there goes the bee in my Bonnet...
P.S. To the Politicians with big mouths whos income is equivilent to 10 peoples salaries and earn more money in interest from their inheretance then most would in a lifetime I suggest you should pipe down about what constitutes working for a living or getting a job.
The Housing Benefit system and other benefits are actively rigged to penalise the sensible person who puts something aside for a rainy day.
Given you have paid tax and NI on your earnings from which the savings where created from, why should these then exclude you from payments from the "national insurance" operator? If a real insurance company did this, the directors would be in court for the criminal offence of fraud.
An interesting set of figures was published in Private Eye after "call me Dave"'s rants about HB just prior to the last election. The bill for the UK was approx £21bn, but if you multiplied the number of claimants by the average claim amount, you got to roughly £7bn in payments, meaning that the complexities of the system (means testing, etc.) result in £2 to administer every £1 of claim payment. (For ref, insurance companies spend 10p to 25p doing this on the highly subjective and argued motor claims)
-but there's certainly a distinct class of people paid handsomely to do nothing. -
You have offered one anecdotal example and have generalised it to thousands of people. If you're on JSA you too can apply for housing benefit & council tax relief, which probably would also add up to what your wife's p/time job pays.
"scrounging vermin brought in as much in benefits as my wife earned after tax working three days a week"
This anecdotal person clearly has excellent sales, negotiation and people management skills.
They should be hired to help renegotiate the cost of outsourcing government contracts - perhaps in a senior financial management position, where no one will mention the drugs.
Maybe you could put me in touch with these people that apparently do so well from the benefits system? - I could use some help.
The entire value of all the benefits I get is 8.5k a year. My Housing Benefit only covers 80% of my rent (after the cut for under 35's which already forced me to move). I am autistic and suffer from depression and anxiety problems. Due to the lack of funding for mental health around here it's taken 2 years for any autism care to be provided (due to the entire adult autism team for the Midlands consisting of *2* people). My local mental health hospital has been almost shut down so provides almost nothing except minimal crisis support. I have to *pay* MIND for therapy and rely on the Samaritans.
Until last week I lived in fear of what further cuts I was going to have to endure - then the government have stated they're going to reassess my Incapacity Benefit in the next couple of weeks - of course, all the support services are shut for Xmas so I can get no help. I have already taken one overdose from the stress - and let me tell you, getting blood from the self-harm on your best clothes doesn't go down so well when your family takes you out for a meal.
I will now have to enter a system that is so flawed and biased against me that people die due to the ineptitude of those involved. My girlfriend lost her job 18months ago and was so beaten down by the system the job center staff themselves said she was unable to work due to the mental state *they* had put her into. I know this is now coming for me.
So, we're not all "making merry" on benefits. Some of us are terrified for our lives - and those of our loved ones. I hope you have a Merry Xmas. Because I, and many more, will not.
I'm sorry to hear of the struggles you have been through and, from what it seems, the struggles you are still going through.
I just wanted to say that despite your last sentence, I hope you DO have a good Xmas but more importantly than that, I hope you find 2013 significantly better for you than 2012 has turned out.
"How long before the daily mail has a story about how a single mom starved to death because she didn't apply to be the ceo of some quango (whilst her immigrant neighbour is on 20k a week benefits, because you need the mail angle in there)."
Have you considered a career move into journalism.
Sounds like you've got the touch already.
Hasn't the DWP already managed to expose private and confidential information to do with it's own employees to scammers? Why should anybody have any faith in them at all?
And perhaps things have changed since I was made redundant 8 years ago, but the job centre never seemed to be any good for jobs that involved skills beyond flipping burgers. I spent most of my time on job websites at that time, as well as on the phone to agencies.
Absolutely none of the interviews I got during that period were as a result of me finding anything at the job centre - which I looked for anyway when I went there to sign on. I have a hard time believing that a website will be any more useful than that.
So we apparently have a choice if we're out of work: either waste time on a website that won't help us find employment, or risk losing our benefits by spending that time on more useful websites instead and where we might actually - shock, horror - find a job?
And acronyms 'FUBAR' and 'SNAFU' both come to mind...
The point is that claimants are being no choice about this.
My experience claiming some years ago reflects yours, and yes the system was utter crap.
Except for the day that the jobs at the Job Centre were on the system. Ouch. Not only did those claiming have no faith in them, we could also see just how little the DWP valued them.
Last time (2001) I was on the job-seekers allowance (whittling down the kids' savings accounts), there were little touch-screen panels showing you that there were apple-picking jobs in Norfolk - you could print out little chits on thermal paper for contact details and the like.
Why, if the man wants to have the jobless (not feckless) apply through any kind of centralised system, do the job centres not integrate an 'apply now' button against their registered id? This could simply bounce your details, CV and location through to the employer directly.
I sympathise with those who have no internet connection, or ability to pay for 2-500 stamps for mailshots and/or phone calls. It can be a pricey time when you are trying to save every penny.
In my thankfully limited experience of the job centre the people there seemed to spend most of their time apologising for the fact that it took so long for the JSA to actually appear in bank accounts. I was in the fortunate position at the time of this not causing any issues for me personally. God help anybody that finds themselves suddenly out of a job and really does need the cash though - they really are up a certain creek without a paddle.
'Why can't the Job Centre people find you a job like an agency can?'
You answered your own question, the Job Centre isn't an agency, if they *did* act as an agency, then the government's friends in all the agencies out there would get rather annoyed at the 'state run' competition.
The system I last had experience of a couple of years back paid lip service to the idea that it is there to find anyone a job. The last time I was unfortunate enough to have to sign on, I had hours of fun pointing out to the 'advisors' how broken their system/database was, I was advised that as there were no vacancies in this area for my particular skillset showing up on their searches, I should be applying for jobs as a cleaner etc, or I'd be facing 'sanctions'. (Note: they weren't saying that I should be working as a cleaner, but *applying* for the cleaner vacancies. We're dealing with *that* sort of mentality here).
Still, handing this contract to Monster?
In some respects, I can't say it surprises me in the least (incompetent birds of a feather and all that...), but of all the online jobsites I've registered with in the past, they've consistently proven to be the least 'effective'', and there was the wee matter of the hack a few years back wherein my details were filched..
The system wasn't always this way (Read: inefficient, incompetent, etc). I can remember a visit as a child to the old Buroo in the late 60's with my father when he was paid off from one job, he waited in the queue, got to the front, he told them what he could do, they checked his papers, looked through the vacancies on a card index, handed him details from the card, he started another job two days later. (Yes, it was a different world back then, there were more jobs, real men wore flat caps, women wore scarves etc. etc. etc.)
The problem with this is job websites are shit. If you're looking for entry level stuff you will simply find a thousand entries promising "Competitive wage PLUS UP TO 30K OTE" for an unidentified sales company, peppered with the occasional genuine job advert, duplicated eight times through the various recruitment agencies with the thinnest, least explanatory job descriptions you could imagine.
One of the main reasons most people on JSA fake their documentation (and most people do), even when genuinely looking for work, is the fact that jumping through the hoops the DWP puts in place to get your £7.80 a day is just about impossible in practice. They expect documentation of 10 "searches" and 4 "applications" per fortnight. Maintaining that for more than about a month is just about impossible, so without fail people just end up writing the same old generic shit in their diary while carefully cultivating a few genuine applications.
For example, I'm currently out of work and claiming JSA. I've got three good job applications in process, one approaching the third and final stage of the recruitment process that I'm confident of having a good shot at, all fairly well paying jobs that match my skill set. However, despite this, if I go down to the Jobcentre on thursday and say "Sorry I didn't apply for four telesales jobs that don't exist this week, I spent thirty hours prepping a presentation for an interview instead", I'll be docked four months of JSA.
Reading your tale & the others here, sigh... Gawd bless the box-ticking process mentality of the modern UK gummint - last time I applied for unemployment benefit was in a luckier country than this, and a real live man still allowed to think for himself looked at my background, listened to my plans (basically apply for benefit as a backstop in case I can't land a job within the stand-down period), and said "well you're required to look over the job boards here every so often, but I can tell you outright that there won't be anything that makes any real use of you so crack on with your own hunt and good luck!" and ticked all the "good egg, give him a little money" boxes on the form.
And yep, the govt knows it will go well because Monster is involved. Last time I touched them was with the bad end of a shitty stick - and I still ended up regretting even that much contact!
Do they still have the incredibly out of date list of every conceivable (to the system) job title too, the one that was done in the 1970s and thus reflects 1970s industrial practices (you could do a thesis on job demarcation using it) and the state of the IT industry then? I almost got them to have the code for 'Farmer's wife' as one of my three job search areas.
Never any response and the same jobs were there for over 8 months, was told that many of them were advertised because of staffing levels but the companies didnt have the budget to hire, else they'd advertise on a real job site.
Others were for gangmaster teams (fruit picking etc) paying minimum wages and headed by convicted gangmasters (Staffing solutions in Swaffham)
Jobcentres are the replacement for the old DSS offices, if they found you work they'd be replacing you on the dole, what incentive is that?
It is a shame that their isnt a proper goverment jobsite, one where all vacancies must be advertised and where qualifications are linked to the education databases.
This would make it must easier to police minimum wage and illegal workers and also have the benefit of killing recuitment consultants(one step below estate agents IMHO ).
If they had this system and provided free internet to the unemployed then it would be something other than a stick to beat people off the benefits they have paid taxes to be entitled to.
The truth be told anyone who was on benefits during the housing bubble/greed fest cannot be held accountable for the current financial crisis, so why is it they being scapegoated and punished for the sins of the well off.
Agreed but the aim is to reduce the government spend so that the next headline reads 'We are meeting our targets to decrease government spend' (by also putting the job center employees on the dole) 'and the take up of the new online jobcentre has increased (same jobcentre people) so more people are looking for' (but will probably read 'finding') work via this medium its an all round success dont your think' Gaffaw Gaffaw Gaffaw!
Right now where did I put my expenses application?
"We don't see why you wouldn't want to [let advisors track you]," sniffed the DWP spokesman. "It's clearly an advantage. But that aspect of it is not mandatory."
These are people whose career trajectory has landed them at the job centre, what possible help are they going to offer to people? Most of them are there because they're unemployable anywhere else.
Why wouldn't I want an unaccountable government official keeping track of what I'm doing?
And don't get me started on the whole thing about not applying for "suitable" jobs. Who are they to know what's suitable for me?
I seriously hope that I'm never out of work again. Ever.
No, it just means you put the jobmatch reference number in the "What I Did book" for them to check it off your file.
it's the same jobs that were on the touch screen "mushrooms", just now you cut and paste the email address from the site instead of printing it out.
the way it is, is that if there's not enough reference numbers logged over the fortnight, no dole.
As Crisp said "The Job Centre is there to get people off JSA by any means necessary."
this does sound "a bit" extreme. Given there's a number of people who can't write their name, let alone read. And quite a few don't know the local language (English, by the way).
but then, I wouldn't worry to much if I was one of the hardcore cases, government systems have never been hard to play. As always, the innocent will suffer and the scum will keep scumming/scamming.
The checkbox to authorise them to view your account is described as this
* I authorise DWP to view my accounts, including job search activity, feedback and notes*
It doesn't specify what accounts you are letting them view and i'm sure this wont be open to interpretation at a later date.
I myself am currently jobless scum and this new job search website is far harder to use than the one it replaced, they removed the option to filter results by job sector. Want a job in IT? You have to guess what the likely job title is the employer is using. As for the suggested jobs, I don't think I’ve had one yet that is within 50 miles of where I live.
Accepts SOIC codes. So exactly what you want if you can find the right code. Listed on the web.
All criteria were sortable. So sort by salary or distance or even date of submission.
Sorry, can't do any that. Maybe the next release?
Requires a valid email address for the government to send the activate code to and a government portal ID code. Keep in mind you are already known to the system by your NI number.
Will auto forward your CV if you've manually entered in every single fucking box (including all your contact details). A royal PITA if you actually have a substantial work history.
As for fake employers that's a case of when not if.
And neither system will allow you to dump out the job agency placed ad and only see real employers.
The whole UJM thing is a shambles. In theory it could be good but in practice it's badly implemented, full of bugs and open to abuse. (I speak as an employee of the DWP which is why I'm Anon).
There have already been cases where people have been scammed for personal details (give us your details and bank account details so we can do a CRB check ...).
Plenty of employers ballsed up the enrollment process (which wasn't exactly well documented or explained) and locked themselves out. I've no doubt a few were just locked out by terrible software.
Half the time when you put jobs on (as a DWP employee at least) you get unexplained error messages that don't go away unless you log out and log back in again (making a quick copy and paste into notepad essential before trying to 'save' any jobs so that you don't waste your time retyping the job description when it disappears after the error).
A few times as a DWP minion I'd try to upload a job and find myself on a page that I presume was meant for the employer to see (nothing shocking, just a different administration page) so the security / authentication must be lamentable.
Now, a lot of the problems will have been down to user error (like giving your bank details out or not bothering to read the enrollment instructions even if they are potentially confusing) but it's still not good overall.
As a friend of mine put it "it's not like Monster are going to want a better jobs website than theirs". Especially when it doesn't cost anything to advertise on the site. Unless you use an agency of course - I've heard they charge clients £30 for sending a piss-poor email to the Jobcentre to put on the system.
Employers seem reluctant to use the skills keywords so there isn't much matching going on and the classification of jobs is in no way intuitive and far too broad to be of real use.
Finally, the system used for addresses and postcodes is the worst you can imagine, leaving many employers locked out of their accounts because they did or didn't hyphenate the town they're based in (there was no apparent rhyme or reason to when they were or weren't needed) or because the 'region' they selected was different to that which the system expected; has anybody in the UK referred to Anglia (not East Anglia) in the last thousand years?
The best thing I came across was having to type "Saint Albans" instead of "St. Alblans".
I could probably go on ...
The new site is worse than the old site for usability, which is saying something. While the old site had its fair share of self-employed Nightclub Photographers, the new site also seems to be loaded with a lot of sub-Gumtree MLM, spam and scams. Validation of vacancies seems to be somewhat lacking.
Finally, you're not allowed to scrape it. It's in the Terms and Conditions. This stopped my earnest endeavours and killed a little flourishing ecosystem that had evolved around the Jobcentre Plus Mirror Database.
So, well worth the £17M it's cost, so far.
I've been unemployed in the UK and here in California. Here they have a similar website (caljobs) that you have to sign up for and visit every week, though you enter your job search history on the paper forms they send you int he post (no having to drag yourself down to the JobCentre every fortnight to sign on!) At least the California site is run by the state, not contracted out to Monster, purveyor of fake job ads.
The last time i was unemployed in the UK was 2001, and I was given a slip to fill out for my new claim interview where I had to put down the details of two jobs i had applied for. I duly complied, but the young lady doing the interview looked surprised when i handed it to her, saying "oh, people don't usually bother to fill that out". One of the jobs i had applied for, listed as just "Administrative Assistant" turned out to be for a claims adviser at the jobCentre!
Here they're alot more strict about not complying with regulations about recording your work history. i put down that i had done some voluntary work, and had a phone call from the Unemployment office warning me that if i volunteered for more than so many hours a week, my benefits would end.
I'm now gainfully employed, but no thanks to Caljobs...got my current job after doing voluntary work.
It was so much better when you had jobs in the paper and sent letters and forms, at least you had a folder full of proof to take with you when you signed on! :)
"Recently had cause to visit the job centre. Thoroughly depressing and I imagine to prove of little use (the comments here seem to bare that out). Fun!"
Wait till you get to the pointless courses, useless jobs you cant do but must apply for to make up the quota and the gestapo like interrogation they subject you to every 2 weeks, its a scream.
And no, they rarely help, in fact there more likely to hinder as their job is to get people off benefit, not necessarily into work, just off benefit. So woe betide if theres a minor discrepancy in your paperwork.
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In my experience, most of the available jobs are advertised, and filled, through agencies, and are never seen by the JobCentre system. It doesn't matter whether it's an IT professional or a broom pusher, the DWP has no information.
The number of temporary jobs also has an effect on the figures, with more people having to go looking for jobs, and more jobs offered, but no real change in the hours of work done over a week or month or year. I wonder what the cost to employers is of all the recruitment and administration.
You can only upload a word version of your CV which it promptly mangles the fcuk out of, the alternative is using the site to "bulid" your CV making it look like something from 1983.
Top job on my first search...? Fcuking Tractor Driver! Followed by various "Apprentice" Retail Sales positions, Care Home Cleaners, and Research Assistants FFS!
Emailed my advisor with a screen shot to let her know its unusable, we'll see what is said after Christmas....
Last time I had the pleasure of of the old jobsworth centre. They didn't have a clue what I did they just kept telling me to apply to random jobs that said things that where like the things in my CV.
I have years worth of sys admin in linux and windows but suddenly I was to apply to software architect jobs using java despite not having much in the way of java skills and the classic was the junior admin job answering the phone for 11K.
Surprisingly possibly out of desperation the company offering the software architect job interviewed me. After failing most the tests and best guessing some of the interviewers questions. I came clean to them and said I only applied and turned up because the jobcentre forced me to and I don't think im right for the job.
In the end ignoring them and finding your own job is the best way.
here in California, USA at least most of the low end jobs for those on the dole are subsidized. A county or state agency has employers that list jobs and if the employer hires someone who is on one of the work programs, they can pay them *half* minimum wage and the Agency will cover the difference in subsidy.
Sounds good until you realize that then companies will only hire people on programs because of the subsidy, and not kids out of college, people looking to *not* be on the dole, or others reentering the workforce. It just doesn't pay to get entry level help for your warehouse at full (and politically motivated minimum wage raising!) price when you get all the benefits of a temp service for free and an ever growing supply of temps you pay what would normally be illegally low wages and not having to pay benefits because the Agency is covering that for you.
Which means thanks to "do gooding" by the government, there are NO available, legal, entry level, un- or medium-skilled jobs in this county from any of the big employers and most of the smaller ones as well. You gotta have children to qualify, run out of your unemployment (if you ever earned it in the first place) then get enrolled into the welfare system and start taking benefits first. Which after that point, if you're still surviving, you're neither needing to stay on the dole, or are not needing to get back to work in too many cases.
Unintended consequences screwing over a lot of people, yet again. :(
the best part? government can then claim they "created or saved" thousands of jobs...by having the same people get hired over and over and over again at the same employers to round out the numbers. And claim the jobs aren't government jobs padding the numbers. And they can get participating employers to back "increase the minimum wage!" programs because those employers don't have to pay it-the taxpayer does in increased expenditures towards entitlement programs. Propaganda win.
Anonymous because I work for one of many of the government Agencies that does this. Dissent is frowned upon.
Just wait until employers start using AI software to trawl the Net, using your applied resume and covering letter as seed material for a context search on FB/Twitter/etc and even Livejournal.
So that politically incorrect article you posted on some Usenet group in 1998 looks very bad even though it was posted under an alternate name but the probability search says an 85% chance you were the author.
George Orwell would be spinning in his grave at Warp 9.
Give them a very firm talking to (possibly involving some inadvertent blunt force trauma).
One of the first thing drummed into my head as was "make the new system at least as capable as the old" and this fails in that area big time. But when you dig into it some more you find new shit to get pissed off at.
The online help suggests you can "browse" for jobs by criteria, one of which is "company." So combine that with area and date ranges and you can dump the recruitment agencies, right?
Wrong. The search is 1 level only. You get all jobs off a company nationwide.
My personal favorite "feature" is during CV entry.
You can enter 5 of them and one of the mandatory blocks is "experience," but note ALL CV's share that level. It seems no one who posts a CV EVER changes careers. So no you can't have a no experience in one area and lots in another. That's too fucking complex for the poor coders in whatever shithole Monster farmed the work out to cope with.
But well done on
conningconvincing employers to require CV's entered on the website. I'll bet someone got a bonus for that work. So far I'm going with fake phone numbers and a dedicated (but real) email address solely to deal with this shit. Seriously ebay and amazon act as email intermediaries for stuff related to their business and you've already got this "government orificeportal" why not direct DWP related "stuff" to that?
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