Insight exec: Order-delaying ERP 'teething problems' now fixed

Insight UK says it is now on top of "teething problems" related to its ERP upgrade that delayed some customers' orders. The reseller giant started rolling out the Microsoft Dynamix AX platform internally last year across operations in mainland Europe and has recently gone live in the UK. Some customers contacted The Channel …

[Anonymous Coward]

Suicidal Upgrade

Weeks later and thier website is still slow. Their Memory configurators don't work and the E-mail conformation of order has gone and the e-mail dispatch comes 5 days after the stuff has arrived.

[Anonymous Coward]

sounds familiar

This seems disturbingly similar to what happened when Dabs/BT 'upgraded' to Dynamix!

http://www.channelregister.co.uk/2011/06/24/dabs_delivery_debacle/

[John Smith 19]

Bet your *core* business on Microsoft.

What could possibly go wrong.

[Anonymous Coward]

Been a real problem for us ...

Problems placing orders, problems seeing if an order has actually "gone in", problems seeing if stuff has shipped, stuff not arriving (either on time, or in some cases at all). Customers are unhappy because they aren't getting stuff when they should, and it's cost us by having part systems waiting to go out but stuck for want of one or two items (which in turn impacts on our cashflow - Insight still want paying on time even though their problems are preventing us getting systems onto customers' desks).

To be fair, our account manage has been very good, but it's clear he's been subject to the same lack of visibility that we've had.

AC for obvious reasons.

[insideman]

'Teething Problems' ???

The kind of teething problems that made you have to make 28 people redundant?? Inlcuding sales managers, Tech specialists and the Senior Sales Manager?? The place needs a cull starting with the Paul Smith wearing clueless idiots at the top of the tree.