Weeks later and thier website is still slow. Their Memory configurators don't work and the E-mail conformation of order has gone and the e-mail dispatch comes 5 days after the stuff has arrived.
Insight UK says it is now on top of "teething problems" related to its ERP upgrade that delayed some customers' orders. The reseller giant started rolling out the Microsoft Dynamix AX platform internally last year across operations in mainland Europe and has recently gone live in the UK. Some customers contacted The Channel …
Problems placing orders, problems seeing if an order has actually "gone in", problems seeing if stuff has shipped, stuff not arriving (either on time, or in some cases at all). Customers are unhappy because they aren't getting stuff when they should, and it's cost us by having part systems waiting to go out but stuck for want of one or two items (which in turn impacts on our cashflow - Insight still want paying on time even though their problems are preventing us getting systems onto customers' desks).
To be fair, our account manage has been very good, but it's clear he's been subject to the same lack of visibility that we've had.
AC for obvious reasons.