Asus offers compensation to pre-price drop Nexus 7 buyers Asus customers who forked out for a Nexus 7 before the price drop on 29 October have been offered a £25 gift voucher in consolation. The coupon is limited to those who bought their device directly from Asus or Google, and not only must the slate be registered with Asus, but customers will have to provide proof of purchase too …
Nice of them, makes me feel more able to deal with people going HAHA you paid extra to get it a month early. Just not sure what I'll get with it as already got the ASUS official case and the lack of screen off thru magnets makes me feel more disenchanted with that than the price drop. Guess the mouse/keyboard combo will be the one albiet it's not bluetooth sadly :\.
Suppose could wait for a refurbished netbook at a silly price.
Well issue was resolved by a factory reset, which was no mean feat as the tablet has a bug which means it wont go into factory reset without being plugged in via usb to a PC and another bug that meant while it was plugged into the usb the volume button didn't work.
Also the lack of visual ques as to when to do things once you get into the screen with the little android with the red triangle (randomly hold the volume up after a random amount of time) but hey ho. It works now.
It's annoying, I had the same error message. I had something like D2KO and it gave the usual "check it's 0 or O" so I checked and it was an "O" as I'd put. I deleted the "O" and put it back in, clicked submit and it worked. That site is awful with a capital UGH!
Keep trying, people elsewhere have had the correct serial number rejected several times before it was eventually accepted. Pointless until Asus empty their email box.
Between Google Play store's handling of the sales and returns and Asus's quality control being beyond a joke, and now this £25 refund nonsense, the introduction of Nexus to the world 7 has been something of an omnishambles. Great device when you get a good one though.
It's happening with us as well. I've tried every combination O/0 but it always rejects it.
Is it the SSN or CSSN code you put in?
Did you use 'Eee Family' product type or 'Eee pad'?
Thanks for any help.
Dave
*quietly screaming in corner*
(What numpty generates codes with O's and 0's in anyway? It's easier enough to program something that rejects both in a code! Idiots!!)
"Is it the SSN or CSSN code you put in?"
I used the SSN after being unsuccessful with the CSSN. The CSSN is the serial number shown in 'About Tablet' on the device just to help with the confusion.
The site correctly identified the device when the serial number was entered, it chose Eee pad/Nexus 7. My serial no started C8O...0, that is, alphabetical, then numerical.
You should get an email with a big smiling yellow PacMan-ish figure thanking you for registering with Asus and inviting you to send in your proof of purchase to shop_tc@asus.com. Though, currently, anything sent to that address is bouncing with a mailbox over quota error.
I got that far too. Tried emailing a couple of times. At least I now know what the Chinese for "The recipient's mailbox is full, is currently unable to accept e-mail. Please try to re-send this e-mail, or direct contact with the recipient."
(Thanks to Google for the translation, BTW.)
I'm guessing that there's an Exchange server at Asus Towers that is choked with scanned images of Tesco and PC World receipts.)
Well first you learn to read, and then you visit the promo website that tells you the 3 simple steps you have to do.
http://event.asus.com/2012/tablet/nexus_7/
To redeem your ₤25 coupon, follow these three simple steps:
Step 1:
Register your Nexus 7 at the ASUS member site
Step 2:
Receive a successful registration email containing the Nexus 7 Coupon Offer, and submit your proof of purchase.
Step 3:
You will receive your ₤25 ASUS Shop coupon* by email once your application has been confirmed.
Learning to read is something I've been able to do for quite a while but seems to have passed you by quite spectacularly. I registered at ASUS site, as I mentioned, filled everything in and ....... nothing. The only thing close I've received is a 10% discount code at checkout. Thanks for the superior attitude though, really helped me with the problem!
Been through all the small numbers on the box, and on the device where it says 'serial number' - wrong, wrong, wrong. I am stranded.
It appears the 'O' and '0' are about 0.12mm different from each other which doesn't help, not that that solved anything.
website says serial is wrong when I try to submit the form, despite the ajax code detecting the serial I enter as being a eeppad / nexus 7 and propulating some of the form for me.
A bit of searching suggest the 16 digit hexadecimal code from the tablet menus is a CSSN, not a SSN which is required by ASUS and is on the sticker on the box.
I tried the CSN and it worked first time. The first 6 characters are letters - the 0 and O on the font used is very difficult to see a difference
I registered both an 8GB and a 16GB version on different e-mail and Asus accounts. I received 10% off vouchers for both, but only got the £25 coupon e-mail for the 16GB version. The e-mail states that the offer is only for the 16GB version, but this is not mentioned on the original offer...
T&Cs from Coupon e-mail:
To qualify for this offer you must have::
1. Purchased 16GB Nexus 7 before October 29th 2012
2. Purchased 16GB Nexus 7 from an ASUS retailer or online retailer
3. Completed Registration at our ASUS member site https://vip.asus.com/login.aspx.
4. Submitted your proof of purchase to shop_tc@asus.com.
Does this qualify as a marketing scam to get all the 8Gb owners to register their devices?
If this is right then their offer is misleading. 16GB paid more before the 32GB version came out but so too did 8GB owners like myself. If true then they've managed to turn a potential future customer away from ASUS their products and left a lasting impression that only some of their customers are worth their time.
I eventually registered my N7 after about the 10th attempt. You need the 12-digit SSN serial number beginning with a "C" from the N7 cardboard box (the 16-digit hex serial number displayed in the Settings and on the cardbioard box as "SSSN" - which the Asus site stupidly actually tells you use - is *not* the serial number they're after). Folks on the HUKD forum cleverly suggested installing a barcode reader app and using that to scan the barcode below the SSN on the cardboard box.
The latest snag is that I never got the e-mail instructions for sending the proof of purchase, but apparently you send it to shop_tc@asus.com - or, actually, you don't until at least Monday, because the buffoons at Asus now have a full inbox and all e-mails to that address are bouncing!
Looking at the Asus store, you get 19 quid to spend (postage is a minimum of 6 quid), so that rules out getting the charger/cable for free, so I guess it's one of the cases then. The store is so expensive (typically twice the price of anywhere else), that there's very little you can get for 19 quid that's worthwhile and the aggro I've had with this has probably exceeded 19 quid's worth of my time!
After entering the SSN number (printed on the packaging box for the Nexus 7) several times, I've managed to register the tablet with Asus.
I am now at the stage of sending them a proof of purchase of the tablet using the suggested email address. Unfortunately, I am getting an auto reply back from them saying (in Chinese) that their email-box is currently full, and should send them the email again later, or to contact the recipient of the e-mail directly!
I will try sending them the e-mail again later.
I just sent in my proof of purchase and received a response in Chinese. According to Google translate, it reads:
"The recipient's mailbox is full, is currently unable to accept e-mail.Please try to re-send this e-mail, or direct contact with the recipient."
They must be getting a fair few requests.
"Judging by the comments, I'm glad I waited for the 32GB one."
Umm why? I don't see how that is relevant. If you'd bought a 16GB version when you needed 32GB storage, you'd be a fool. Your comment is basically saying "I waited for the model I need" so, well done.
This article is about customers who bought 16GB models getting a discount since the price drop of the 16GB model. I'm assuming those who bought the 16GB model did so because 16GB is enough so waiting would make no difference other than in price - which Asus are kindly sorting.
Well, I have tried again, the exact same 'wrong' C7Oxx##### code the site //insisted// was invalid yesterday, and today it just tells me I got the purchase date wrong. Brilliant. So it knows what and when I bought but won't play the game until I work out the timezone difference and enter a day different. But tada! It now does indeed recognise I bought a Nexus 7!!
Persevere, mes amis
Half of them trying to register non-eligible products, the other half having problems reading serial numbers off the box.
I registered both ours in 5 minutes, got both both emails, and sent both proof of purchases off, was a doddle, no problems whatsoever.
So, if I read a serial number from my Nexus 7 (not the box, the actual item) which states clearly that it is a SERIAL NUMBER - and it also clearly states on the web site that this is the number I need - but it doesn't work, I'm an idiot.
Whereas you guessed that the box number SSN, rather than the CSSN, is the right one - even thought it is NOT what is stated on the web site - and you're not an idiot.
The only difference between me and you is that you were lucky enough to ignore the instructions, picked a random choice of two - and it happened to work. I read the instructions and the instructions were wrong.
Please don't be so quick to throw around insults, just because you had a bit of luck going your way.
"Please don't be so quick to throw around insults, just because you had a bit of luck going your way."
Upvote, especially since when I entered the serial no from the device in 'About Tablet' the correct product got automatically selected in the list, but I was still told it was an unrecognised serial number.
Only by random thought did I think to check the box matched the software where I saw the SSN/CSSN variations and tried the other which was accepted.
And idiots who can't count - I filled in the form, had problems with the site not recognising the number, got it to work once Asus got over their self-acknowledged technical problems, and still only got a 10% offer. No mention of where to send to proof of purchase, and when I did e-mail them the mail bounced due to a full mailbox.
So the only idiot here is the one who thinks everyone is else is an idiot because Asus mucked things up.
"was a doddle, no problems whatsoever."
I smell a troll. My reason? The mailbox you send your proof of purchase to has been full since at least 1:30 this morning. Meaning you're either lying, or within a few minutes of sending your proof of purchase you'd have a response saying the mailbox is full. I've just re-tried sending mine to confirm this and it's still full.
This post has been deleted by its author
Instead of full mailboxes and the added difficulty of tying in proof of purchases to the registered Nexus 7's in people's Asus accounts, why didn't they just let you upload the proof of purchase from within your Asus account? I guess this would have required some coding/validation, which they decided they couldn't do in a timely manner.
I did eventually send off my proof of purchase this evening (and it didn't bounce - yay!), but I'm not hugely optimistic about the whole thing - it seems to have been a shambles throughout:
* No obvious indication that it's for 16GB Nexus 7 owners only (which happens to also rule out the Google Play 8GB purchasers).
* Incorrect screenshot w.r.t. the serial number - the 16-digit one (that's in the Settings page) is the wrong one. It's the 12-digit one on the cardboard box and it *is* hard to distinguish 0, O and D's before you ask!
* After putting in the serial number, date of purchase and the retailer you got it from, you've still got to e-mail proof of purchase, even though they've probably already got enough info to verify your purchase.
* E-mailing the purchase proof to Asus was bouncing back throughout the weekend, which was simply poor planning on their part.Iit was deadly obvious that you'd have PDF/screenshots/HTML flying into their inbox at a rate of knots, so to not prepare for this was a double facepalm moment.
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