back to article 4G: Bad coverage, crap battery life - but at least it's really expensive

Six weeks ago Everything Everywhere EE announced the UK's first 4G network. "A new era dawned over London," Daily Telegraph writer Matt Warman told us. Mourners shuffled into the streets of Leicester and Stoke, and buried an enormous dongle in a mock funeral. That weekend, travelling football supporters from those cities were …


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  1. Robert E A Harvey
    Thumb Down


    I'm expecting to be sitting this one out for half a decade. At least.

    1. Hardcastle the ancient

      Re: Non-metroplitan

      Aye. It would be nice to get any signal at all when I visit customers on the Fens.

  2. Mage Silver badge


    "Realistic speed of the dual-channel HSPA+ flavour 3G will be about 12Mbps, while realistic speeds of LTE range from 13.8Mbps at 10MHz to 30Mbps 20MHz."

    Only if no-one else is connecting to those channels.

    This report is really old now, but still valid

  3. Anonymous Coward
    Anonymous Coward

    3 for good data? Really?

    I'm having trouble believing this. I live in South East London and work in the City, and I've found that over the last 6 months or so, 3's data connectivity has fallen off a cliff. It was fantastic last year, when I got the contract, but that runs out in the next few weeks, and I'll be jumping ship to someone else. It'll cost more, but at least I'll be able to make calls and get data.

    1. GregC

      Re: 3 for good data? Really?

      If anything it's been getting better over the last few months in my neck of the woods - even in our office, where everyone on Voda and O2 have no signal and mine only has one bar, I still get 1.5meg download. In more normal locations I get 8-10meg easily.

    2. Prof Denzil Dexter

      Re: 3 for good data? Really?

      same for O2 north of the river. There's some streets i can't even get any signal on. in 2012. Busy, urban streets, not the moors. poor O2,

    3. Anonymous Coward
      Anonymous Coward

      Re: 3 for good data? Really?

      You're on a bad operator then?

      I did a speed test on my Lumia 800 on GiffGaff (O2), I can download 3.8MB a second. Contrast this with my cable connection at home (100MB) and that does around 13MB a second.

    4. toof4st

      Re: 3 for good data? Really?

      I'll second this.

      Fallen off the edge of a cliff, into a massive chasm and then buried under a massive rock fall.

      I'd do a speed test, but wait, I've got no network connectivity in the middle of the day, in the middle of London, on my Three mifi.

      Three's answer. For the first 4 months off complaining, "We are upgrading our network. Is it fixed yet?". No.

      Their response now is, "Well you have downloaded some data, so therefore we won't compensate you. We suggest you find another provider" !!! Yes I may have downloaded some data, but I have only used a fraction of my data allowance and not when I wanted.

      1. Paul Shirley

        Re: 3 for good data? Really?

        "Fallen off the edge of a cliff"

        Meaningless without comparison to other operators in the same locations. My adventures with "3" showed a patchy and extremely variable coverage that rapidly got better. O2 and Orange however had slightly less blackholes, slighly less variable rates but rarely beat "3" 4 years ago and haven't much improved since.

        Right now "3" arguably have better coverage than O2 and certainly better data speeds. They even have better prices if you eat lots of data and don't want to go down the giffgaff rabbit hole.

    5. Vince

      Re: 3 for good data? Really?

      Obviously where you are makes a difference, but being in London is going to mean huge demand for data and thus lower average speeds.

      But I can honestly say 3 offer by far and away the best service I've used (and I use them all). The speeds are genuinely brilliant - 10 meg is the norm.

      1. Anonymous Coward
        Anonymous Coward

        Re: 3 for good data? Really?

        That's because few people use them as they have a bad reputation generally.

        1. Dave Fox

          "That's because few people use them as they have a bad reputation generally."


          It is a well known fact that 3 carries more data traffic than the other networks, so your post is full of fail! :)

    6. Trevor Marron

      Re: 3 for good data? Really?

      Cost more? If you can stand the daft name GiffGaff does all you can eat data for £15 a month.

      1. Greg 16

        Re: 3 for good data? Really?

        3 do all you can eat data for £12.90.

        If you want to use mobile data, you don't want to go near O2 (or Giff Gaff which runs on O2) . Obviously you'll get a few people with bad experiences on 3, just like every other network, but overall it's by far the best network for data.

        1. Paw Bokenfohr

          Re: 3 for good data? Really?

          GiffGaff's unlimited data on a smartphone (no tethering) is £10 at the moment, about to go up to £12 a month. This includes 250 minutes and unlimited texts. If you're price sensitive, and don't mind online-only customer service, it's the deal to go for; I have several family members on it and they've had no problems so far (been about a year I guess).

          I've been on 3 and it was a nightmare; poor signal where I needed it, and the customer service was shockingly bad (though I haven't had good customer service from a mobile provider for many years).

          But your mileage will vary - this is the thing about mobile phone coverage. It all depends on the signal you have on the network you're on in the places that *you* need it. And that varies with everyone. So it's a moot point and not even worth discussing really. There is no one best provider for everyone.

          But this piece was about 4G vs 3G.

          I can't understand the need for 4G on a smartphone (assuming you're not tethering). 3G at anything from 1 Mbps to 15 Mbps surely has to be enough to surf the web, facebook and tweet, listen to internet radio, and upload the odd picture you've taken etc?

          For home broadband, yes, totally get it, but the backhaul matters even more than the downlink there, and who actually believes that they will be investing in that as quickly (or at all)?

    7. Nick Ryan Silver badge

      Re: 3 for good data? Really?

      I made the mistake of switching to 3 (for stupid reasons due to carphone warehouse and t-mobile being cretins)... and haven't had a worse data network for years. And this is saying some as I had the "pleasure" of using some of the earliest mobile Internet PC-cards and USB dongles.

      For family reasons I frequently spend time in Cornwall. 3 and any data coverage down there? Forget it, the useless POS network might have a reasonable voice coverage but as the decided to only supply 3g connections and where not available, back this up with precisely nothing, this leaves a good chunk of the South West of the country in a black hole. Not just these areas either - I'm often about the rest of the country and finding fresh no-Internet zones, usually wherever I'm staying...

      I really need to go and slap carphone warehouse for being useless and for 3 providing a service that is not fit for purpose... should be enough to cancel the contract.

  4. whitespacephil

    Also sitting this one out

    I'm with you, Andrew. I consider myself to be part of the internet revolution. I've recently binned Vodafone due to their inability to service customers in the evening ("I'm sorry, our offices are closed. You can contact us on a webform" <but don't ever expect us to reply>) and an inability to fix dodgy network equipment in my home area. I also resent being sent a text to inform me that I'm near my 500MB data limit, when my data limit is 1GB.

    So now, I'm on Three. I haven't yet needed to talk to their customer service, so don't know whether or not they'll deal with me in the evenings. But with their One Plan, I now don't ever have to worry about using up too much data. Their speed is sufficient for me and I took it on with their upgrades to HSPA+ in mind. Like you say, 12Mbps will do on a proven technology.

    But here's the really important bit. I'm an iPhone user, I'll freely admit. The way it looks for networks is to find the one that it thinks is best, so Wifi first, 3G followed by Edge followed by GPRS. Frankly, I don't want my phone bothering with anything that's not 3G - I'd rather not bother trying to use the internet without 3G. And as Three doesn't have any non-3G and (with, I understand some rural exceptions) no longer partners with a 2G network as backup, I don't get those frustrating times when the phone switches from 3G to E to O. And back again.

    Did I mention that I didn't have to worry about how much data I'm using? And did I mention that battery life on the 3G signal is good enough?

    I'll come back to this 4G when it's a bit more mature; maybe by then, I'll have had plenty of use out of my iPhone 4S and will want to upgrade. Maybe by then, I'll have plenty of things that work with whatever proprietary connector my next phone has.

    Right now, the poor choice of networks with 4G, the poor choice of equipment that works with a 4G iPhone 5 and the inflated prices with limited data capacity... the odds aren't in 4G's favour.

    1. Anonymous John

      Re: Also sitting this one out

      And me. I've got a 3 Mifi gizmo on a contract that gives me 15GB pm for about £18, and I've yet to use all of it. I use it for a tablet, sometimes my Kindle, and my O2 phone since the last upgrade, when I switched to a much cheaper contract.. It's all I need for email and web browsing.

      I went up north to Stockport by train earlier this week, and apart from a few stretches of open country, I had an excellent connection all the way. We've come a long way in the past few years. When I were nobbut a lad, we had to use two tin cans and some string.

    2. Vince

      Re: Also sitting this one out

      Can you not tell the iPhone to connect to 3G only.

      On my Galaxy Note 2, I have WDCMA only - no attempts to fall back to 2G/GSM and thanks to the excellent speeds on 3, I've never even turned on WiFi on the device.

    3. Michael Jennings

      Re: Also sitting this one out

      I'm on Three, too. I am also in South East London, and I have not had much in the way of network issues recently. They are cheap, and I am happy enough. As for 4G, Three are launching on 1800MHz next September, and maybe on 800MHz before that - depending on what they do at the auction. Depending on cost, I will probably get a 4G phone around then and stay with them. EE are asking too much for it at the moment.

  5. Simon Rockman

    Life in 2G

    If you could get hold of figures for phone sales, you'd be surprised just how many 2G phones are still being sold. I'd quite like to see 3 using some of the 1800MHz spectrum they are getting from EE to roll out GSM.

    1. Steve Todd

      Re: Life in 2G

      Like that's going to happen. 800MHz LTE will however allow the cell companies to roll it out to rural areas (which wasn't practical for 3G on the 2.1GHz band).

  6. Joe K


    Is that 3.5G?

    Because my nokia's have been popping up with that icon in most areas for the past 5 years.

    1. Anonymous Coward
      Anonymous Coward

      Re: HPSA+?

      Mine shows H+ and it is bloody fast, 7-8Mb/s when I do a speed test! which for a mobile is fast enough I think! but the up speeds are fantastic, around 2Mb/s way better than ADSL

    2. Test Man

      Re: HPSA+?

      Nah, what is colloquially known as "3.5G" is HSDPA. Your Nokia would have been using HSDPA (same with my previous Nokias). HPSA+ is another 3G tech and delivers even faster speeds than HSDPA.

  7. Steve Todd

    Don't forget we're late to the party

    The second generation of LTE chipsets are out now, and oddly enough they are MORE battery efficient than 3G chips. The reasoning is simple, they power up, get the data they need and power back down again. They are active for much less time than the equivalent 3G chip so the total power used is lower.

    1. AlbertH

      Re: Don't forget we're late to the party


      1. Steve Todd

        Re: Don't forget we're late to the party

        Take a look at the iPhone 5 battery life benchmarks, it's got a second generation chipset and lasts significantly longer using LTE. See

        You'll note that the HTC One X also manages better life under LTE than 3G.

    2. David Beck

      Re: Don't forget we're late to the party

      So they are not usable for voice, or stay powered up all of the time and deplete the battery even faster.

  8. Lunatik

    Not just speed

    Huge increases in headline speed are, for the moment, debatable and a bit of a moot point anyway given limited coverage.

    I'm far more interested in the promised reduction in latency that 4G is meant to bring. This has the potential to deliver benefit on every single packet/transaction, not just the big downloads, subjectively a far bigger impact to the user.

    I'll bide my time. Maybe in 2014.

  9. DrXym Silver badge

    What's the point of 4G...

    ... if it doesn't come in a plan with unlimited or at least a very large data cap? I've read Everything Everywhere's tariffs and they border on being a sick joke. What's the point of being 4G enabled if someone can anhilate an entire month's allowance in a few minutes? Even EE's most expensive tariff at an eyewatering £56 per month only offers 8GB. It's pathetic.

    1. Anonymous Coward
      Anonymous Coward

      Re: What's the point of 4G...

      It's about speed of data flow, not how much more you can download (with probably doesn't make sense on a mobile), are you really going to download torrents on your mobile?

      1. Test Man

        Re: What's the point of 4G...

        "It's about speed of data flow, not how much more you can download (with probably doesn't make sense on a mobile), are you really going to download torrents on your mobile?"

        WRONG. Faster speeds mean more likely to download more. For example, you're unlikely to download HD videos from YouTube on 3G but you are more likely to (because there's little wait for it to download) on 4G.

      2. David Beck

        Re: What's the point of 4G...

        Remind me, how fast can you watch a video or listen to a sound track? I always assumed that you would never really need more speed than the bit rate of the content plus a small buffer, but what do I know. Or is it to consume a very large webpage on a 4" screen. Or is it not about "mobile" at all. Do the Telcos have any idea what will drive 4G (other than marketing and a few "new means better" sheep)?

    2. wowfood

      Re: What's the point of 4G...

      Simple, they do it because they can.

      If I remember rightly, when 3G first came out it did the same thing (to a lesser degree) first came out you had miniscule data allowance (I remember some being as low as 50mb) and higher prices. As 3G matured the prices dropped, and the data allowance rose.

      The main reason I'm sitting it out is simply because it isn't in my area. And I doubt it will be for a good few years.

      One thing I do wish however, is they'd depricate older technology as newer tech becomes the mainstream. For instance somebody mentioned the number of 2g phones. Why? If they stopped manufacture of 2G phones, and then got rid of the area of the spectrum used up by 2G that could clear up the wireless world for another new service in the future. Of course I wouldn't advocate doing such a thing until 4G has matured a little. A bit like how they're getting rid of analogue TV because digital is now common enough.

      1. Annihilator Silver badge

        Re: What's the point of 4G...

        "One thing I do wish however, is they'd depricate older technology as newer tech becomes the mainstream. For instance somebody mentioned the number of 2g phones. Why?"

        Well they'd have to provide UK-wide 3G support first. I think you'd be surprised at how little coverage there is and how much of the population is dependent on 2G coverage: (and change the radio button between 2G and 3G)

        1. Anon the mouse

          Re: What's the point of 4G...

          Well that map explains a lot about my signal around the country, thank you for the link.

          The fake H is very infuriating though. Here's a great data signal until you try and use it, then welcome to 2G.

        2. The Envoy

          Re: What's the point of 4G...

          Wow... That's really terrible.

          (Stunned in Sweden)

        3. tabman

          RE: Re: What's the point of 4G...

          " Well they'd have to provide UK-wide 3G support first. I think you'd be surprised at how little coverage there is and how much of the population is dependent on 2G coverage:

 (and change the radio button between 2G and 3G)"


          Thanks for the link but it seems to me that the information shown is a year old. Unless every operator has refused to enhance their 3G coverage in the last 12 months I don't see how this data is valid.

    3. ScottME

      Re: What's the point of 4G...

      I saw a segment on TV that said at full rated 4G speed, you'd burn through your basic 500MB data allowance in less than 5 minutes. Even 8GB would only last an hour. And that's your monthly allowance? GMAFB.

  10. Anonymous Coward
    Anonymous Coward

    Even T-mobile has HSDPA+Dual channel

    I managed 20mb download on the current T Mobile network so perhaps it maybe better to stick to 3G for now.

    1. Pete B

      Re: Even T-mobile has HSDPA+Dual channel

      Interesting - I get 5-bar signal from T-Mobile at home (+200Yds from mast) and a blistering 0.04Mb/s down & 0.03Mb/s upstream with 684ms ping times - this with several different devices. I assume they have ISDN back-haul from the tower - don't see 'upgrading' to anything other than a different carrier.

  11. cantankerousblogger

    Totally agree.

    EE has made the classic mistake of trying to sell a feature rather than a benefit. There is no killer application for LTE. The key benefit of LTE is more bandwidth and EE isn't even trying to sell that. I generally get about 4 Mbps down 2 Mbps up on 3G and I'm happy with that, and I'm a pretty demanding punter. What matters to most consumers is being able to download decent amounts of data at reasonable cost with good coverage on a cheap phone with good battery life. EE, daft rebranding without owning the .com domain, doesn't hit these requirements. I can't see this 4G-only network idea enabling them to grab market share or increase customer satisfaction and margins, any more than a wholly 3G-only network approach helped Hutchison. And Hutchison thought they had a killer app with video calls. EE doesn't even have that.

    I fear EE has gone down a cul-de-sac with this. It only takes one of its competitors to realize that differentiation between 3G and LTE tariffs is not only futile but also counter-productive (i.e. very limited coverage, pisses off existing customers, few phones, damages existing brands and relationships, gives an excuse to reconsider loyalty as 4G more important than existing brand) and where does EE go? Imagine if 3, or one of the other competitors announces "All our customers have 4G. Does your network love you enough?" It doesn't cost them much, as most customers don't have LTE phones and LTE technology can be delivered to alleviate current network overload. Meanwhile, T-Mobile and Orange, overloaded and unloved, lacking LTE contracts, become perceived as budget network and go into a death spiral. But remember, this is where most of EE's customers live. This approach might have been worth the risk for a small player like 3 (though I still don't believe it), but it doesn't make any sense for the biggest player in the market.

    This just shows that Olaf Swantee isn't very smart.

  12. Andy Christ

    Why no VoLTE?

    Wonder why they can't get voice over 4G yet. Because here in the states, where I am on AT&T with my iPad 4G/LTE, seems I can use VoIP apps over LTE just fine. Doesn't sound like I am falling back to 3G/"4G" when I place a call, because there is no lag at all. Whereas even HSPA+ still has dismal upload speeds even when my connection is at 5 bars, such that conversations always get choppy when I am out of LTE range. Huh.

    1. Ed 11

      Re: Why no VoLTE?

      You can use VoIP apps fine, as in the US. However VoLTE relates to how the phone handles calls with the inbuilt phone dialler, e.g. the type of calls which show up on your phone bill and which can be billed for (depending on your tariff).

      A quick Google suggests AT&T doesn't have a VoLTE service and won't until some stage in 2013.

    2. Anonymous Coward
      Anonymous Coward

      Re: Why no VoLTE?

      No one in the US (or anywhere else in the world AFAIK) supports VoLTE yet. Not sure what the holdup is, it was supposed to be deployed already but now AT&T says 2013 and Verizon says end of 2013.

      The lack of VoLTE is why the iPhone 5 can't do simultaneous voice and data on Verizon's network. Apple didn't have room for the extra antenna and amplifier chips in such a thin phone (look at the teardowns, it is PACKED) but didn't think it would be an issue at all or for very long since VoLTE will allow simultaneous voice/data with just the one antenna. Now that it's delayed so much, iPhone 5 users on Verizon's LTE network will have to endure this limitation when they're away from Wifi.

      1. The Envoy

        Re: Why no VoLTE?

        According to this article

        South Korea is on VoLTE since August.

    3. leexgx

      Re: Why no VoLTE?

      VoIP Apps are Data based they have nothing to do with 4G LTE Directly apart from using the data layer same as if they was using 3G system (HSDPA to DC-HSPA+)

      Upload speed is always limited on 3G compared even at higher speeds

      VoLTE is an Mobile Operator supported system (or should say unsupported at the moment) so it will replace Switched based voice calling and change it to packet/IP based

  13. dave_ha
    Thumb Up

    having been using LTE in the US for the last week...

    I have just come back from a trip to the US where my colleagues there all have LTE based mifi dongles (Verizon jetpacks).

    I just can't wait for a device like that here.

    I think the worries about the data caps on EE are entirely valid. They seem very harsh to me, but the other concerns I am less worried about. LTE is far superior to HSPA or even HSPA+, even when you are getting the same bandwidth. Latency is key, and LTE has so much better latency, the perceived performance is much better than 3G. Also, the battery life concerns don't bother me. The jetpacks I was using last week in the US would all last a few hours on decent use, and we would just plug one in when we needed to. They key use for them was to all be able to use our laptops and tablets while on the road, in customer offices (where getting guest wifi can be a nightmare), and in airports.


    1. Anonymous Coward
      Anonymous Coward

      Re: having been using LTE in the US for the last week...

      Just had a look at it Verizon JetPack (prepay).

      Weekly Access

      250MB for $15 (£9.30)

      Monthly Access

      3GB for $60 (£37.20)

      10GB for $90 (£55.80)

      1. Anonymous Coward
        Anonymous Coward

        Re: having been using LTE in the US for the last week...

        My dad just got one of these because Verizon finally got around to turning off the analog systems on the towers in his area. Now I just have to find a manual that has been translated from ZTE's version of English to actual English, because Verizon's online manual pages are horrific.

        (this is in the southeastern part of the US).

  14. Anonymous Coward 101

    How many people would prefer...

    ...a 1Mbps connection that works reliably the whole time, instead of a 10Mbps connection that will fry my battery and doesn't fucking work?

    1. Anonymous Coward
      Anonymous Coward

      Re: How many people would prefer...

      They need to work on the latency which is the killer of performance on mobiles.

    2. Piro
      Thumb Up

      Re: How many people would prefer...

      Of course. 100% agreed.

      When the hell do I really need a faster connection than about 1Mbps on my phone anyway? Coverage is far more important than certain areas having burst speeds that are beyond what you would normally use on your device.

  15. Anonymous Coward
    Anonymous Coward

    I'm sticking with Three, they may have crap customer service, but their network is Solid and Fast with decent allowances for a simple price!

  16. Dance of light

    some +s to LTE

    "Then, remember that the LTE chips in this first generation of phones are immature and deplete the battery very rapidly, which for me is the clincher"

    Second generation chipsets are already in most new phones. Most first generation phones were a combination of primarily data-only modems like the Qualcomm MDM 9x00 series combined with an application processor and other voice bits (together called fusion). Now we have the 28nm based 8x60 series. I am right now using a a galaxy note II LTE which admittedly also has large 3100mA battery (All corporate mail/personal mail/ NO FB and around 20 calls and 1/2 30-min conf-calls per-day) that normally lasts for a minimum of 3 days (in Germany on 800MHz spectrum with 10MHz bandwidth)

    Couple of good things about LTE is that

    - there is no cell-breathing ie., users at the edge of a cell don't get lopped off just because the number of people using the same cell in the center increase.

    - The maximum up-link throughput in 3G HSPA+ as of today is 5.6Mbps [Cat 6] which is not comparable to 50Mbps (in 20MHz bandwidth and 25Mbps if the bandwidth is 10MHz assuming Cat-3 LTE). This is a boon when you use your phone as a hotspot. Note that there are higher categories in HSPA+ for unlink but you won't see deployment of these very soon.

    - Latency -The experience is totally different between LTE and 3G. With my earlier 3G based phones is was very noticeable but with the LTE ones, the webpages just render as soon as the 'go' is pressed. This is most noticeable when using LTE tablets (the Acer transformer comes to mind)

    Yes, there is no clean voice solution as of today but the CSFB solution works pretty well and I don't find it any different in experience when compared to my 3G phones. One thing that is really annoying with CSFB is that any data transfer is shot down in LTE if there is an incoming/outgoing call. SMS is handled via SGS, so that is not an issue.

    It is not fair to compare HSPA DLDC (Downlink Dual-carrier ) to LTE because as the name suggests it does nothing to up-link. It is different when you talk about ULDC which is 3GPP Rel-10 feature and IMHO not see the light of the day until 2 years from now. I routinely get 25-30 Mbps in down-link and 10-12Mbps in the Uplink in LTE which is theoretically not possible with HSPA+ Cat 24/ UL cat-6. Byte-for-Byte LTE is MUCH more efficient.

    One thing is true though, until a few operators start offering LTE, I would sit it out as well (if I were to be in the UK).

    1. leexgx

      Re: some +s to LTE

      skimmed it an little

      i do agree EE seems pointless with 4G (like they think they are in the USA and can charge stupid prices for stuff)

      T-Mobile, the full monty £21 sim only 1 month contract (that can use Orange masts as they share now),

      Three, £15 PAYG and £25 contract 1 month (unlimited, Coverage is an issue though and overload masts, three is more like t-mobile is the USA its a new network so coverage on avg is poor, more so indoors)

      giffgaff £12 PAYG ,, uses O2 network (1GB an hour and 3GB day limit, data bar limit)

      with unlimited data on 3G only

  17. Gene Cash Silver badge

    Seven antennae? Really?

    So I have a Xoom with Verizon's 4G here in the States. Since a) it's datacapped and b) android market throws major temper tantrums if you turn off background data, and c) Ice Cream Sandwich doesn't really do "wifi only", I pulled the sim out just to see how it coped.

    Since then, it's gone from "must recharge every day and a half" to happily running for nearly a week on a single charge.

    As a data point, before I rooted it, it wouldn't even last a day. After I rooted it and got rid of the "Dungeon Defender" & "Cordy" shovelware, the battery life got a lot better, as Dungeon Defender appeared to be constantly running in the background AFAICT, even though I never played it. Fuckers.

  18. AlbertH

    Nothing Anywhere

    Ever since the amalgamation of Orange with T-Mobile, service has been abysmal. Calls are repeatedly dropped, data rates are painfully slow, signal strengths that used to be good to excellent are now average to useless.

    Customer services at Orange used to be the best in the business - now their call centres are staffed with morons with a poor grasp of English as a fifth language. They don't speak comprehensible English, they're rude, and they never have any kind of clue about anything at all, and certainly don't have any ability to solve any billing, coverage, fraud or other problems.

    Any attempts to escalate a problem to someone with any authority are a waste of time - you just get handed over to an appallingly abrasive, nasty Scottish woman who is obviously just there to handle the "difficult" customers - like the ones who won't be fobbed off with garbled platitudes.

    The sooner this crowd of miserable criminals go out of business, the better for all of us.

    They are LYING about data rates, LYING about charges, LYING about coverage and refuse to accept that their "service" is any less than perfect.

    Are any of the other mobile companies any better?

    1. Anonymous Coward
      Anonymous Coward

      Re: Nothing Anywhere

      Actually for me, since I gained the ability to connect to Tmobile rather than Orange, things have got better. I actually get HSDPA now, which I never saw with Orange in the same home location.

  19. Anonymous Coward
    Thumb Up

    Nice read and spot on

    Must admit that data price for 4G is crazy, but early adopters and all that - just like the 3G early days as you say, on many levels.

    The whole call handerling aspect is certainly an eye opener and as you say, until they use VOIP for the 4G, things get silly. Who wants there shiney fast 4G connection slowed down by a single spam SMS, as can happen. Though how SMS are hdealt with, is an outstanding question with regards towards there VOIP directions.

    Still I do wonder what 4g is being sold as, 3g was sold on the back of video calls and got used for just data, now 4g is being sold for data I do wonder if video calls will become more viable. Though if anything I suspect the opening up to the whole VOIP avenue will prove fun; number porting being one. I also hope they at least thing about IPv6 as if they don't do it now then it is not exactly going to rush out any faster and for what it offeres and the number of mobile phones out there, then it will if anything make things easier in the end.

    Once again nice read and great summary of the gotcha's of 4g as it stands.

  20. Anonymous Coward
    Anonymous Coward

    Long Term Emotional distress

    If you’re an early adopter of mobile tech, then your (4G) device will be flaky, but at least you'll have a status symbol.

    3G was crap when it first came out, handsets were large, expensive and power hungry, but chipsets evolve and radio networks are continuously optimised.

    What EE (and others) have been doing over the last couple of years are increasing capacity within their core and Radio Access Networks to meet the increase in data usage and in anticipation on the capabilities that the LTE air interface will bring.

    GSM / 2G was (is) an incredible success, but did we expect it to provide ubiquitous cover or capability on day 1? Since 2G, wireless networks have been under constant scrutiny and (often) unrealistic expectations that the technology will always work right first time. Perhaps the choice of platform name "Long Term Evolution" provides some indication that this next generation air interface will continue to evolve, not deserve its “4th generation” tag on day 1 or even work properly at that time. Oh dear, we are already talking about 5G, so bang goes the theory of “Long Term Evolution”!

    If 3G had never been compliant, then we would never have had the proliferation of iPhones, Andriod devices and tablets. We have seen a symbiotic maturing of network and applications, up till which, UTMS didn’t deserve the 3rd generation title. However, you cannot just keep on loading a 3G cell and expect it to perform.

    The capacity and link rates of a mature LTE network will likely change the architecture of personal computing and will see all sorts of difference user equipment, not just personal Voice + Data. I long for the day when the produce in my fridge “talks” to me (it does now, but that’s another issue and the meds are kicking in!).

    If you’re an early adopter of mobile tech, then your device will be flaky, if you have interim problems on 3G – well at least you have 3G!

    Think I’ll give it 18 months and in the meanwhile stick to EDGE which is the usual service I have 

  21. The Alpha Klutz

    all phone companies are scum

    right now wireless comms networks are a mess of crappy crap run by crap

    in the future it will all be free and all phone calls will be free because the cost would be so insignificant that to produce a bill would cost several orders of magnitude more than the call itself.

    im sick of paying for this crap service. im holding out a decade or 2 for it all to be free, and it will be, it wont be economical to charge.

    1. Terry Barnes
      Thumb Down

      Re: all phone companies are scum

      You're welcome to form your own mobile phone company if you think you can run one at a cost that lets you achieve your pricing aspiration.

  22. Zmodem

    i peaked a download at 299kbs and download 500mb in 30mins at 3am on tmobile on random days in the uk

  23. Christian Berger

    Actually LTE is designed to be a chameleon

    It has lots of parameters, so it is possible to build special low-power low bandwidth devices. LTE is highly flexible in that regard. For example in Germany it's mostly marketed as an alternative to DSL and cable modems.

    The main problem I have with LTE is that it doesn't seem to address the complexity of GSM/UMTS. As far as I know, you still need your GSM backend infrastructure to run LTE.

  24. Warwick

    Are you crazy?

    I've been using an iPhone 5 on LTE on Telstra in aus since release. Battery life is better than my old iPhone 4 ad the user experience is simply spectacular. Much lower latency on LTE networks makes for a much better browsing experience. It's not all about download speed.

  25. Kieran McKenna

    Your all missing the best thing about 4G!

    You don't have to wait overnight at an Apple Store to get it!!!!

  26. Lloyd

    Not likely on Vodafone

    It's almost impossible to get a decent data signal in most of London with Vodafone, why on earth you'd pay extra to not get a 4G signal is beyond me. I can't speak for other networks and locations but on Vodafone in London you may as well be using 2 baked bean tins and a piece of string to send/receive data and voice.

  27. Vip

    We do not appreciate how CRAP the UK networks are until we travel abroad

    Originally from London, I have been working in Adelaide for the past 3 months. I got a Telstra and Optus sim. Optus gives me HSPA on my HTC Sensation (Telstra was really good as well, until they switched off their network to concentrate on 4g) Amazing HSPA coverage throughout the city. Android SIP calls, Viber and video Skype work flawlessly - I can even receive calls diverted to SIP from the UK - High speed, reliable data, and it is cheap as chips.

    In the UK, you would be lucky to be able to make a SIP call good enough to have a conversation, even in central London. All the networks are totally rubbish in the UK! I did not appreciate this until I came to Adelaide.

    Don't get hyped by 4G - its marketing rubbish. 3G/HSPA is still amazing when it is implemented properly, and certainly good enough!

    I am not looking forward to useless networks when I return in a years time.

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