Capita's IT Services top dog legs it after just 6 months Capita IT Services boss Mark Quartermaine is leaving the company just six months after he landed the job. He follows operations director Russ Hewitt, who quit the firm a month ago. In an announcement to employees, seen by The Channel, Mark Wyllie, executive director at Capita, said that Quartermaine would be heading for the …
He doesnt want to be there when it all comes crashing down around them
No, never worked for them, they tried to poach me for Lunar House offering half what SERCO were already paying me at another site and wondered why I refused, they said it was market rate.....depends whose market they were looking at.
it's not that change is bad - not at all. It's innate and the only certainty we have.
what's not good is the way in which it's executed.
the cost accounting model looks only at cost. it cuts with little recognition of the wider impact. people become naturally fed up because they are just a cost to the business and treated as such. the hard men who come in to implement such cost accounting changes are clearly (as is illustrated here) only interested in money too, but actually only in their money.
so, all in all, the cost accounting model is about greed and breeds a culture of heartless greed. a few people prosper, but the majority don't. Plus, the organisation generally suffers, because it ends up having no heart or soul. just a lower expense value on the P&L account.
Companies should take Apple's example. Focus on great products and let the money worry about itself
Another professional hitman then - come in, take out a percentage of the population, then leave with a nice big cheque. The remaining/replacement exec's get to blame anything on 'that guy' which means fish-brained staff can forget who hired him in the first place.
IT 101:
Always fear the suit with the 6 month contract.
As an ex-Capita ITS employee I'm not surprised to see Mark Q go ( or Hewitt ). When I was there the Unity programme was a farce - deadlines constantly missed, senior management not knowing or understanding what individuals actually did and penny pinching policies. The pay for non-tuped staff is horrendous while senior managers splash cash on posh hotels and jollies over to India. It really is a them and us culture and the service to the customers is dire due to severe staff shortages. Quartermaine was nothing but a bean counter. It was also highly suspicious how many ex C&W people were suddenly employed in high ranking positions - the jobs were never advertised internally. Jobs for the boys !
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