"...a Symantec product"
Any sysadmin worth his packet sniffer should be able to spot the problem here without any trouble at all. Of course, any sysadmin who'd deploy a Symantec product...well, it's near Christmas and I'm feeling vaguely jolly, so for the sake of kindness and Yuletide cheer let's just assume it was forced on him by fiat from far above, shall we?