@This is business guys...
Ideally yes, but if it is then it is really badly thought through.
I like/liked Ubuntu a lot, and I have no problem whatsoever about Canonical making money out of it. I just wish they listened and thought through things a bit better. Here is my main gripe list:
1) Changing user interfaces FOR NO GOOD!
Moving someone from XP is hard, as most non-geeks don't want change and just want to keep doing things without the diet of worms that Windows offers them.
Gnome 2 was good enough for that. Maybe Ubuntu's hand was forced with Gnome 3, but really I feel saddened by the loss of 'normal' GUI design and am now looking to XFCE as an escape.
2) Not fixing bugs.
I know of a few that I have participated in the reporting / diagnostics and they are being ignored, even for 10.04 LTS that is *supposed* to be supported. In a few cases the community has already fixed/moved on but nothing has been done to make it 'just happen' with Ubuntu updates.
3) Changing package choices (related to #2).
Why can't they choose something and stick with it? For example, dropping Rhythmbox for Banshee as sound player, or F-Spot for photos. Sure they were not perfect, but why should users of a non-geek type be forced to learn new stuff and system admin foreclosed to train/support changed for the sake of it?
Shades of point #1
While I am happy with things being added like like Ubuntu One for cloud storage/backup, or for paid apps in the repositories, it should not be at the expense of dumbing down package management to the point of uselessness (WTF dropping version & dependency info?).
There is a big market for an alternative to XP that is 'free' as in speech, and maybe paid for extras, but that is not going to be tablets. Cheap & old PC can use Linux/Gnome2 style software and users liked it.
Don't piss them off...