Every time I log onto Hotmail (simply because MSN messenger tells me I have a new message from time to time) it seems so overly complicated / non intuitive.
For starters, when I log on I'm not immediately actually faced with my e-mail, instead a bunch of nonsense including status updates from friends (why?). Then when I do hit the e-mail section, there is no colour coding - everything is grey and white, all the same font - it just strikes me as odd.
I use Google Mail and never seen to have problems with it, it integrates well with any device I've thrown at it to date and the anti-spam feature is pretty much spot on.
Hotmail was brilliant back in the day when free e-mail accounts were a novelty (remember 2MB storage?) but as your article points out, it's becoming increasingly irrelevant. Frankly I'd delete my account if it weren't linked to MSN messenger.