BT line speed
I recently cancelled my BT line as it was costing an insane amount of monthly dosh for an unused (dead) service. When I rang up they offered me various inducements including a "free" 20Mb/s service.
I explained that the visibly rotting o/h cable means I get between 1 and 2Mb/s for roughly three minutes a day (max - but only when the sun dries the cable out) so are they commiting to providing a working 20Mb/s service and a phone service that does not pop and echo.
Are they finally going to replace the ~13 meter length of cable that crosses the road to the pole opposite?
They said they had no record of a fault - but that is because BT business (who managed the work paid DSL line) would not accept a fault and simply transferred the call to BT residential - who had to go through a compleetseperate ID check) then immediately did the same thing in reverse and the ID check merry-go-round started once more. It was impossible to actually log the fault and it became a BT SEP.
IMHO BT business support is worse than Virgin business pre-sales support - at least the virgin staff admit they have no idea what you are asking about ;-)