Anyone who uses this...
...deserves all they get...
Microsoft Office 365 and Dynamics CRM Online customers stateside suffered a major outage yesterday for more than five hours. The issues first emerged at about 11am Pacific Daylight Time (7pm BST), with users in the US and Canada complaining on Twitter that they could not access email while administrators were unable to manage …
How do you mean? Would you expect a small business (4-5 people) to spend thousands upon thousands buying all of the server hardware, then the Microsoft licenses and Exchange and Office for each PC, then the cost of setting it all up so that it actually works and is secure etc etc, or are you saying that they shouldn't use Microsoft at all and they should already know how to set up a linux box as a mailserver and use that instead, allowing for all the non-familiarity that the users will experience?
This kind of hosted solution makes a lot of sense for a small business, but then maybe i'm thick or something.
Would you care to explain?
First, your basic small business use computers for dozens of years now - they managed to find a way to pay for what they actually NEEDED back on those days. Get real : your basic 4-5 people business does not really need a multi-thousand quid server.
Second, it's not black or white - it's not "All in the cloud" or "everything at home". What is the POINT of setting up an internal mail & live chat server in a 4-5 people business as they are (most of the time) all working in the same ROOM? an internet-based solution is perfectly adequate for this task!
Any business can cope for not having e-mail access for one or two days due to an ISP failure. It is more difficult if all and every needed application is cloud-based and they can use their computers only for notepad and minesweeper (at best).
Third, security is indeed an underrated issue in most small business, but cloud providers are overexposed and may not be as secure as you hope...
No, the alternative is not to spend thousands on an in-house system it's to choose a vendor to which the provision of an excellent on-line service is primary objective. It is not Microsoft's primary objective. The best and brightest at Microsoft are not thinking there career is going to be made delivering excellent service for Office 365 or Dynamics.
The Microsoft tool set is not geared to handle a tennanted environment, they were all designed to assume people ran their services on closely managed kit in house.
We've been using VoIP, mail and CRM in the cloud *for years*. This is not a new business (except for Microsoft). There are alternatives anyone even remotely considering the cloud for phone, desktop sharing and collaboration should look at.
And why does it make sense to go with one vendor for all three when they are really separate services? The Microsoft offerings are separate products - Lync, Sharepoint, Dynamic, etc. There's no special integration between any of them except a few plugins anyone could create. That is, integration is not baked into the design. How could it be? They were all designed years ago for a different environment.
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