Bill, don't you mean ...
... Google got it horribly wrong in trying to provide support for the Nexus One
HTC has admitted its UK service centre is failing to repair and return handsets on schedule, but tells us the problems will soon disappear thanks to its new service centre. Until then some HTC customers are being asked to wait almost two months for fixes that were promised in 10 days, and they are the lucky ones. Others report …
Apple will normally just replace your iPhone on the spot if you can get to an Apple Store. They've done that for me for free a couple of times - once in warranty and once for free out of it. They've also replaced it when I smashed the glass, which I think cost about £130.
Their extended warranty isn't that expensive - £61 for an extra year. I haven't got it - risking it!
You can walk into an Apple Store (with an appointment) and be out of there with a replaced iPhone in 5 minutes. I don't think any other manufacturer does this, do they?
Okay Mr downvoter, £130=$210.
In my book that leaves over $20 a phone to pay the subcontractor with the suicidal employees.
Even if it did cost more to make, are you seriously that much of a fanboy that you think £130 is a good deal to replace a bit of glass?
I've seen four different iphone4s with smashed screens in the last week. One was dropped from a height of 2 feet, and was in a closed leather fold over case.
I've never broken a screen on any of my non-Apple touch screen phones, and I'm a clumsy oaf. Gorilla glass might be scratch resistant, but it seems to be brittle as hell!
HTC arranged UPS to collect my phone on the 28th April. On the 06th May HTC's 'tracking' tool had not shown any update so I used the UPS tracker to find out that "All merchandise discarded UPS will notify the sender with details of the damage".
On contacting UPS directly they were able to tell me that my phone had been stolen (I'm assuming along with a number of other faulty phones!) but as HTC was the customer, they would be contact them to sort out a claim. This was done on the 09th May.
HTC can/will tell me nothing at all, only suggesting that more often I call the slower their 'escalation team' will be able to deal with it.
I've waited around for calls for a 'Customer Care' team that don't materialise and quite frankly I'm rather put off. I've told everyone how great my HTC Desire is (in fact I bought two) and this quite frankly ruins all that.
They don't seem to understand that I'm not ringing to demand my phone be replaced instantly, just that a few hundred quid's worth of hardware has vanished and I *need* to know what the process is. If they tell me it's two weeks, I can wait - they just won't tell me anything.
18th May - HTC's tracking tool still says my phone is in transit and I've had NO communication from HTC at all about what is/will happen.
Total garbage for customer service. Not a clue.
An Apple next time? Probably not, but Samsung are looking good!
HTC had my phone (Desire HD) for two weeks with a screen problem.
When it arrived back from repair yesterday I was dispapointed to find that it was still faulty and all they did was flash the phone.
UPS are collecting the phone today for the second time and I have been told that HTC could have it for another 20 days. The phone was 5 weeks old when the fault began. Who knows by the time this is finished HTC might have the phone longer than I have had it.
So sorry I did not go for Samsung Galaxy S.
These guys are bare faced liars. I have been fobbed off for nearly two months.
I need my phone for email, for my business. TWO WHOLE MONTHS.
I'm no Apple Fanboi, but when I swapped my wife's faulty iPhone it was completed in 2 Minutes, not 2 Months.
HTC have lost me as a customer.
Check out people's angst here: http://on.fb.me/kBzqUK
"Smartphones used to be premium products, with a price and level of service to match. A decade ago your correspondent dropped his Ericsson R520 "
'Used to be' is right, now they are no longer rare there are loads of them being dropped in the bog, poked too hard, throw across a room in anger or frustration. Now that they are common as muck you won't get the same level of service anyway when even iPads are almost being given away with Cornflakes.
..is that companies like T-Mobile give you a replacement phone when your smart phone is away for repair, but they give you a crappy normal phone which means that you're paying for smart phone services (like always on internet) that you can't use, and if you've got an android then all your contacts are stored in the cloud and not on the phone or the sim so when your phone is away for repair you lose all your contacts
I sent my Desire back to them about 3-4 weeks ago, which was collected, "repaired" and promptly returned back around 10 days later. However, the repeated crashing (reknowned in the HT02-07 serial numbers) continued an hour after turning on the "REPAIRED" device.
A couple of angry emails to HTC, they collected my phone again... the tracking stated it was being delivered for a week, I checked the tracking on the UPS website and it was claiming to be delivered. Another angry email to HTC support and I get it back saying it was delivered, but they have this 20 day back log.
I send a VERY angry message then (accusing them of not even looking at my phone originally), only to be told my phone has been moved onto a priority list. Now when I check on the tracking, my phone is in testing... Could it be they told the truth, or have they just bumped the status? We wait and see, however I'm doubtful.
It's more annoying that I forgot to reset my phone before I sent it... Oops.
Samsung next time.
I had almost forgotten my R520. It was the first phone I purchased myself, after being made redundant (always had a company phone before). Not only was it the first UK Bluetooth phone, it was also the first GPRS one. I remember wowing my fellow geeks with monochrome WAP pages loading in seconds from the BBC news site.
Ahhh those were the days....
Many thanks for the happy reminiscing
I reported an issue with icons vanishing from folders for apps that are stored on the SD card in Froyo when you reboot the phone. I know this is an Android fault, but thought I'd report it to HTC as they might be able to do something about it in their launcher, or maybe pull their finger out and push the gingerbread update out (assuming the problem is fixed in gingerbread). Basically this is caused by the launcher caching the icons when it starts, unfortunately it tries to do this before the OS has finished mounting the SD card, so all the apps on the card get the default Android icon.
They were convinced the issue was with my SD card (which came with the phone). Logic which escapes me as the card works fine once the OS has mounted it. They asked if I had another to swap it over with to test, I said no. So they said they would send me one.
That was in March...
They may be right about the SD Card -
My Desire worked fine for a few days until I tried to shut it down.
It would sit saying it was shutting down for over 20 minutes before I would give up and pull the battery - it would boot up fine, and seemed to run fine but always had an issue when it came to shutting down.
A quick Google and several posts on XDA and I learned that this is problem with cheaper SD cards.
I am happy to report that since the SD card has been changed to a SanDisk 16GB the phone runs flawlessly and does shutdown and bootup much faster than it ever did (it's around 10 seconds to shutdown now)
I hope this helps.
No reason to think things won't improve once the new service center has bedded in and any spares inventory problems have been fixed.
I sent a Desire Z back to HTC UK on March 14th - a couple of the keys had started to stick - and got it back on the 22nd, good as new, all work executed under warranty.
A friend on the other hand has just got her six month old MacBook Air back after a four week trial with Apple that would have tested the patience of a saint.
Should HTC be having these problems? No. Does any company have perfect customer service? No.
...broke dhcp by putting a _ in the hostname of the device. I contacted HTC who told me to send the phone back. Not sure how that would help since I presume they'd just reflash to the latest (dhcp breaking) build. Setting a static ip works, but until the fix is sent OTA for the hostname (if it ever is) I guess a lot of Wildfires are going to go back and forth.
My NexusOne is currently awaiting collection after UPS failed/forgot to collect it yesterday. To be fair to HTC, they warned me it would take 20 working days to be assessed and were happy to agree that it was suffering from the well documented on/off switch fault without demanding that I do soft, hard and semi-flacid resets while spinning widdershins.
Where I may have gone wrong is in buying a Wildfire as my backup phone while the All Powerful NexusOne is away on its holidays. Still, at least it's not an SE X10. They really ARE woeful
:sigh: Perhaps I should have tugged on the Jobsian Weiner after all. No, no, no! What am I talking about! I shall man-up and suffer the indignity of a less than premium smartphone experience, safe in the knowledge that I, and millions like me, are all in-duh-viduals.
Pint? I suspect I'll be needing one.....
I loved my HTC Desire, but it's been in for repair for nearly six weeks and that's unacceptable for a key business tool. HTC should hold its head in shame. I've blogged about it here:
HTC sent me an email today offering me an item from their online accessory store (up to the value of £50) to apologise for the delay with my repair. They've only actually had my phone since last week and said in this update that it will be returned, repaired, to me on May 25th (total of 11 working days days - they originally said 10). Assuming they keep their word, I'm very happy with that. I didn't even complain in the first place!
Well what can I say.
Phone got picked up on the 16th of April as dust gathered underneath my screen, on the 19th of April I had a quotation saying dust underneath the screen isnt covered by warranty.
I asked HTC to explain why do I need to pay £150 to replace the screen and touchpad when they were functioning and all I wanted was dust to be removed.
After 2 to 3 esclations nobody could give me an answer.
I then authorised the phone to be repaired as I was getting desperate, but to this date i.e 26th of May
a) I still have no explanation from HTC why I needed to pay for a brand new screen and touchpad
b) My phone is still with HTC ?!
But then today I was told I was getting a new Desire HD.
However, I still paid for a something that nobody has explained why ???!
The customer service reps do seem to try and help but it always seems to be the esclations team that cant decide..
Totally frustrating experience!
Something has definitely gone horribly wrong over at HTC- my phone went away for repair in mid April and after a LOT of chasing I got it back last week- without its battery, which was the final straw. I called up and when they told me they couldn't say when a replacement battery would be shipped out I hit the roof and complained in scathing terms on the HTC UK Facebook page.
A few hours later I got a call informing me that I would be sent a new phone by way of compensation. Unfortunately they are still unable to tell me when this will happen, and judging by the FB page there are customers who have been in a similar situation since January.
I think this warrants further investigation from The Reg. I am amazed at how badly they are handling this situation.
Special report Seven months from now, assuming all goes as planned, Google Chrome will drop support for its legacy extension platform, known as Manifest v2 (Mv2). This is significant if you use a browser extension to, for instance, filter out certain kinds of content and safeguard your privacy.
Google's Chrome Web Store is supposed to stop accepting Mv2 extension submissions sometime this month. As of January 2023, Chrome will stop running extensions created using Mv2, with limited exceptions for enterprise versions of Chrome operating under corporate policy. And by June 2023, even enterprise versions of Chrome will prevent Mv2 extensions from running.
The anticipated result will be fewer extensions and less innovation, according to several extension developers.
A former Google video producer has sued the internet giant alleging he was unfairly fired for blowing the whistle on a religious sect that had all but taken over his business unit.
The lawsuit demands a jury trial and financial restitution for "religious discrimination, wrongful termination, retaliation and related causes of action." It alleges Peter Lubbers, director of the Google Developer Studio (GDS) film group in which 34-year-old plaintiff Kevin Lloyd worked, is not only a member of The Fellowship of Friends, the exec was influential in growing the studio into a team that, in essence, funneled money back to the fellowship.
In his complaint [PDF], filed in a California Superior Court in Silicon Valley, Lloyd lays down a case that he was fired for expressing concerns over the fellowship's influence at Google, specifically in the GDS. When these concerns were reported to a manager, Lloyd was told to drop the issue or risk losing his job, it is claimed.
Google has a fresh list of reasons why it opposes tech antitrust legislation making its way through Congress but, like others who've expressed discontent, the ad giant's complaints leave out mention of portions of the proposed law that address said gripes.
The law bill in question is S.2992, the Senate version of the American Innovation and Choice Online Act (AICOA), which is closer than ever to getting votes in the House and Senate, which could see it advanced to President Biden's desk.
AICOA prohibits tech companies above a certain size from favoring their own products and services over their competitors. It applies to businesses considered "critical trading partners," meaning the company controls access to a platform through which business users reach their customers. Google, Apple, Amazon, and Meta in one way or another seemingly fall under the scope of this US legislation.
The United Kingdom's Competition and Markets Authority (CMA) on Friday said it intends to launch an investigation of Apple's and Google's market power with respect to mobile browsers and cloud gaming, and to take enforcement action against Google for its app store payment practices.
"When it comes to how people use mobile phones, Apple and Google hold all the cards," said Andrea Coscelli, Chief Executive of the CMA, in a statement. "As good as many of their services and products are, their strong grip on mobile ecosystems allows them to shut out competitors, holding back the British tech sector and limiting choice."
The decision to open a formal investigation follows the CMA's year-long study of the mobile ecosystem. The competition watchdog's findings have been published in a report that concludes Apple and Google have a duopoly that limits competition.
After offering free G Suite apps for more than a decade, Google next week plans to discontinue its legacy service – which hasn't been offered to new customers since 2012 – and force business users to transition to a paid subscription for the service's successor, Google Workspace.
"For businesses, the G Suite legacy free edition will no longer be available after June 27, 2022," Google explains in its support document. "Your account will be automatically transitioned to a paid Google Workspace subscription where we continue to deliver new capabilities to help businesses transform the way they work."
Small business owners who have relied on the G Suite legacy free edition aren't thrilled that they will have to pay for Workspace or migrate to a rival like Microsoft, which happens to be actively encouraging defectors. As noted by The New York Times on Monday, the approaching deadline has elicited complaints from small firms that bet on Google's cloud productivity apps in the 2006-2012 period and have enjoyed the lack of billing since then.
Samsung has once again been accused of cheating in benchmark tests to inflate the apparent abilities of its hardware.
This time Samsung has allegedly fudged the results for its televisions, specifically the S95B QD-OLED and QN95B Neo OLED LCD TVs.
Google has promised to cough up $118 million to settle a years-long gender-discrimination class-action lawsuit that alleged the internet giant unfairly pays men more than women.
The case, launched in 2017, was led by three women, Kelly Ellis, Holly Pease, and Kelli Wisuri, who filed a complaint alleging the search giant hires women in lower-paying positions compared to men despite them having the same qualifications. Female staff are also less likely to get promoted, it was claimed.
Gender discrimination also exists within the same job tier, too, the complaint stated. Google was accused of paying women less than their male counterparts despite them doing the same work. The lawsuit was later upgraded to a class-action status when a fourth woman, Heidi Lamar, joined as a plaintiff. The class is said to cover more than 15,000 people.
Google Cloud's Anthos on-prem platform is getting a new home under the search giant’s recently announced Google Distributed Cloud (GDC) portfolio, where it will live on as a software-based competitor to AWS Outposts and Microsoft Azure Stack.
Introduced last fall, GDC enables customers to deploy managed servers and software in private datacenters and at communication service provider or on the edge.
Its latest update sees Google reposition Anthos on-prem, introduced back in 2020, as the bring-your-own-server edition of GDC. Using the service, customers can extend Google Cloud-style management and services to applications running on-prem.
Samsung vice chairman Lee Jae-yong is said to be courting Dutch chipmaker NXP on a visit to Europe to bolster the company's position in the automotive semiconductor market.
According to the Asian Tech Press, Jae-yong, who has been released on probation after serving time on corruption charges, is expected to visit several chipmakers and semiconductor manufacturing vendors including the Netherland's NXP and ASML, as well as Germany's Infineon. Press became aware of Jae-yong's plans after a Seoul Central District Court approved the vice chairman's travel plans.
NXP offers a wide array of microprocessors, power management, and wireless chips for automotive, communications, and industrial applications. However, the Asian Tech Press said Samsung's interest in the company, which is valued at approximately $56 billion, is primarily rooted in the company's automotive silicon.
Google has placed one of its software engineers on paid administrative leave for violating the company's confidentiality policies.
Since 2021, Blake Lemoine, 41, had been tasked with talking to LaMDA, or Language Model for Dialogue Applications, as part of his job on Google's Responsible AI team, looking for whether the bot used discriminatory or hate speech.
LaMDA is "built by fine-tuning a family of Transformer-based neural language models specialized for dialog, with up to 137 billion model parameters, and teaching the models to leverage external knowledge sources," according to Google.
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