"but I hope you'll appreciate that it will take time to do so in the manner our customers should expect of us." . Time? it doesn't take any time to do what your customers expect you to do, which is.. /ignore
Sage Pay has apologised for an upgrade of its systems that left many of its 32,000 customers in the UK and Ireland unable to process transactions on Monday. The problems, which rendered the payment processor's core system intermittently unavailable on Monday and continued to produce complaints on Tuesday, have been resolved, …
Oh dear, I feel outnumbered here :-s
Aside from some problems now and again, I've found Sage Pay to be quite good and a pleasure to work with (as a web developer)! I will admit that the new admin design could do with some tweaking to make it more user friendly (not everyone's quick on the uptake) but I think it's a well needed improvement on the old system.
We've been listening to all of the feedback received over the past few days, and so the night before last we contacted all Sage Pay customers and partners (and our developer community) to let them know that we'll offer the option to either continue using the new My Sage Pay interface, or revert to the old version. This option will be available in the next week.
Whilst we're retro-fitting the old My Sage Pay application to our new infrastructure, we're also continuing to evolve and improve the new interface to incorporate the requests we've received from our customers. Weve already had some really positive feedback on this work, as well as our decision to offer both user interfaces, and we'll of course continue to listen and work hard to ensure our customers are happy.