Orange coughs to data network failure Orange UK has admitted that its data network is having all kinds of trouble, and that the problem is ongoing with no scheduled fix. The problems started yesterday with users being unable to connect to data services, though voice continues to work OK. Early this morning the problem remitted slightly, but by the time people …
The orange network has been going downhill fast for sometime now. In the E14 area they decomm'd 5 mobile phone masts and the result was perhaps one out of three calls would fail to connect and neverending 'missed call' txts where the network failed to connect. Their solution was to suggest I buy a UMA compatible phone. Incredible.
My solution = cancel contract (thankfully I was out of the 'lock in') and move to vodafone. Idiots.
So word has finally gotten out about the piss-poor state of play with Orange. I've had my current contract with them since May, and have honestly lost count how many times I've called them to get their misfiring filter (Safeguard) removed. Many times, staff found multiple instances of the filter attached to my account.
It wouldn't be such a bad feature if the damned thing actually worked! On my HTC Tattoo, it still blocks me from visiting perfectly harmless websites and forums, like the HTC support forums.
About a month ago, they even tried telling me that I was lucky to be averaging 2.11mbps over HSDPA, when under my previous contract period with them, I always received 7.2mbps. This, they say now, is the result of a faulty sim card.
Because it could never be the result of a crap network.
Sent over 2G, because 3G hasn't worked properly for me in nearly a fortnight.
I struggle to beleive "I always received 7.2mbps", that seems awfully high, did you live just outside their head office or something? Or was it something to do with how your phone(s) reported speed?
...i'm nicking your jacket, its the one with the Orange HSPA Transmitter in the pocket.
Having spent half an hour on the phone to the Orange 'tech support' to find out why I couldn't send or receive MMS messages on my blackberry, the phone jockey eventually contacted the blackberry support team who kindly told him that data services are broken and didn't know when it would be fixed.
You would have at least thought they would tell the first line guys when services have gone down...............or it that too much to hope for?
On a brighter note voice, SMS and Email are all working fine, so at least my ann summers emails are getting through
I am on O2 but my local cell is Orange. Over 2 years ago I needed a new sim, it was a 3G one. Next thing I know most calls in or out were failing.
Made a fuss over a long time with O2 and the advice was revert to 2G. This was ok for me but what about all the people here, north Cambridge, wanting to use 3G.
Wonderful service NOT!!!!!!!!!!!!!!!!
Was down again in Brighton all evening yesterday.
Orange's friendly customer support said the problem was "intermittent" but should not have been as serious as last week's outage. Declined their suggestion of resetting the networking on my iPhone which would "wipe out all of your wireless passwords" in favour of them fixing the problem at their end.
I've asked that provision of a service status page (with timely updates) be treated more seriously - and I presume other people have been asking for this for a long time.
Was told compensation will only be pro-rata, so may only be a couple of quid - but it seems worth claiming for the record...
All working fine again now.
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