Pretty hard to see....
...from the details given how they can defend themselves.
One cock up, acceptable(ish)
Two, not acceptable
more than two, thats just utter incompetance (and gross negligance)
A federal judge has given Chinese search-engine giant Baidu the green light to proceed with its negligence lawsuit against domain registrar Register.com in a court decision that said an error that wreaked havoc on the Chinese site smacked of intentional wrongdoing. The ruling came after Register.com argued in March that it …
for register.com. Claim 3, that the E-Mail address was with a rival, I find irrelevant -- it's not up to register.com to tell them what E-Mail provider to use. However the other 3 claims, each individually appears quite negligent to me, all 3 together sure look like gross negligence to me.
Or Google employees using Windows. No, wait...
But fair point. High ranking tech staff do not secure their prime company asset through a free throw-away email address hosted by their competition. It's maybe not impossible, but very, very unlikely. Combine that with every other aspect of this screw-up and you'd think anyone competent would have started to smell a rat.
I suspect that that the reason Register.com is pouring «breath-taking resources» into the defense of «what almost everyone would agree is a massive cock-up» instead of just settling and saving a bundle is that they reckon that in the good old US of A, anyone who does something harmful to a Chinese firm is a patriot. We'll have to see if this calculation holds....
<rant>I hope the shower of shit gets taken to the cleaners. They are nightmare to try and get a domain name away from. You ring them up and they tell you to use the web site, you use the web site and nothing happens. And then they send invitations to renew the domain for a millennium for 2% discount.
Die, Register.com, Die.</rant>
.... this happens all of the time.
I myself work for a company that also registers domain names, and while there are security procedures in place to prevent such things as domain thefts, I have seen far to many cases where insufficent or incorrect information is provided and account information is given out.
*anon for obvious reasons.
I don't think that one employee making multiple mistakes is necessarily gross negligance!
Restrictions should though be in place to stop mistakes where possible. The one thing that to me strikes of gross negligance is the two hour delay in starting to try and sort it it out, presuambly this involved different and more than one employee!
The catch cry of modern corporate culture.
"The amount of resources that Register.com is pouring into the defense of what almost everyone would agree is a massive cock-up is breathtaking."
On the face of it this is an open and shut case and if ever there was a situation that called for an instant mea culpa then surely this is it.
And to make things even worse for Register.com, I notice that the Judge is named "Chin".
Why is it that registrars think they're God's annointed and the greatest inventions since sliced bread?
The business is simple -
(1)do a good job and get revenue, or
(2)screw up and get sued
Is there a death-wish that keeps them pointed at (2) ??
If the people they have are incapable of following simple instructions then there are lots of competent ones looking for jobs.
Issues such as this are NOT solved by thickening the rule-book, much as though the corner office folks push that approach. They are solved by hiring smart people with common sense and empowering then to do sensible things. You'll get better results by making the rule-book thinner, not thicker. If it becomes thicker then you've failed because you're relying on rules rather than principles.
Rely on principles, and smart people, and the "bad times" go away. And, hey - management gets easier when you do. Really. Try it. Hire the best people, pay them appropriately, give them the appropriate decision-making power (gradually - I'm not stupid) and you'll be amazed.