Everything Everywhere now something somewhere Orange and T-Mobile have legally merged into Everything Everywhere, though you wouldn't know it as we're still in the paper-shuffling stage. So everyone who worked for Orange and everyone who worked for T-Mobile now works for Everything Everywhere, but (for the moment at least) both brands will continue to exist and the two …
... doesn't even include T-Mobile, so they clearly have a lesser network across the whole country. I'm on T-M and lose signal in some of the extremities of the country, where my handset still reports Voda, O2 and t'Orange services still available in strength. Just can't use them yet unless it's an emergency. However, for 95% of the time, T-M has good coverage.
What I hope is that the T-M and Orange offer the best bits and not the worst of their services - for example my current contract is T-M's Android special, which means I get 3GB allowance instead of 1GB, and either is way better than Orange's 0.75GB, regardless of coverage.
After a few dealings with Orange in the distant past, I put them in the 'Over My Dead Body' category.
The thought that T-Mobile will catch Orange disease must have the other two sporting very big smiles.
The best we can hope for is that they will eventually get their act together (a la HP/Compaq).
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You might try using quote marks around the words. This gets me 300k hits, the first page had 13 hits, 10 of which were relevant.
You'd think that after "3" (three), they would have chosen more carefully.
For the iPhone users, quote marks are the two cute little squiglies under the zero character.
.... including unlatched devices, tethering, actual "un-limited data", the software / applications I want on my device etc.....
or
..... mode tied / latched devices, restrictive usage, capped / fair use policies, devices with applciations vanishing..... ie ; the same old crap but with a stupid bloody name.
I have no experience of T-Mobile's Customer Service but surely it can't be as bad as Orange's? Which culture will have the upper hand?
After a particulerly gruelling run-in with OCS in the last couple of weeks I was thinking about moving all of the family phones but I might wait a bit and see what emerges . . .
but will economise to 18,000. Will give roaming between both masts in Sept ish, with full seamless transfer by early next year.
Should give a good coverage, but the monkeys on the end of the phone will be just as sh*te.
Mind you, with 15,000 Orange and 8,000 T-Mobile staff, expect large job losses next year.
Personally, Orange CS is absolute CR*P. T-Mobile conditions are too restrictive.
You can't win no matter who you choose.
T-Mobile have steadily gone through phases of TUPE'ing their staff off to other companies, such as Ericsson (which abbreviates itself to "E\\\") whose staff carry out all the works on the network. In order to show that Orange or T-Mobile are not making many redundancies, they'll most likely TUPE a whole load more staff at E\\\ and then let them take the hit for getting rid of staff, or attempt to divert them to other areas of their more diverse company. Perhaps.
And 23,000 combined staff for 22,000 combined base stations. Really? They must be fighting for work to do in their offices... :-P
Interesting thread here- are Orange really that bad?? I've been a contract customer for about 10 years, and the biggest gripe I have is phone customisations that remove advertised features and the Orange TV Protection Policy meaning you can pay for crappy ITV but can't get the BBC and they won't let iPlayer work over 3G.
However, customer services are usually quick to answer and tend to resolve queries at first asking; the network is generally excellent where I am (West Coast Mainline coverage could be better through Staffordshire) and I never feel that I'm being screwed by them with data packages and minutes rolling over every month.
Yes, if you read the Ts and Cs you'll worry - no video streaming, no IM, etc, but then they don't actually seem to care in practice if you're not taking the p!ss.
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