I know I've said it before, but
I'm trying to bring BOFH to the small screen. I think there's a lot of mileage in it. I've got three episodes completed so far, and outline stories for six more. A pilot show, a series of six plus Christmas and summer holiday specials.
There are a few differences, though. The BOFH doesn't hate all users equally - he's smart enough to realise that some are more equal then others:
SIMON (to the PFY). As far as service level agreements go, I have a fixed resolution time of "when I get around to it, if I get around to it." They take what they get or suffer the consequences. Now get this. There are two classes of user in this company – those that make the money and those that make work for us. The CEO and immediate team, and the people on the trading floor are the important users. We deal with their problems pronto. The other twenty thousand people in the company go through the helldesk and don't call here. Unless they want to meet the business end of this. (produces cattle prod).
That's not to say that important users don't suffer - so far, I've got the BOFH bringing down the trading floor, arranging a week's free holiday in New York courtesy of the CEO, extorting money from a senior executive (who happens to be female, drop-dead gorgeous, as bright as the BOFH is but not so tech-savvy) and stealing two sets of Christmas bonuses from all the executives. BOFH aficionados may be able to spot where I got some of those ideas from :-)
The tricky part is dumbing down the technology aspect to a level non-IT people can understand, while not turning it into the IT Crowd. I think I'm managing that OK. But if it ever hits the screen, apologies in advance to the DBAs and network engineers who think it's a bit simplistic.