back to article Teen's mobe loaded with X-rated smut

An 18-year-old Coventry lass has been left "angry", "horrified", "shocked" and "deeply traumatised" after Carphone Warehouse returned her repaired mobile loaded with hardcore porn. Lauren Kennedy, 18, packed off her Nokia for remedial treatment earlier this month when "it kept cutting out during phone calls", the Sun explains …


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  1. lukewarmdog

    Living up to their name

    Carphone Whorehouse

    1. IanPotter

      Re: Living up to their name

      They've got the dogging lot...

  2. Justa

    Where do I sign?

    Good to see CPW getting some positive publicity for once. I'm off to order one now!

  3. This post has been deleted by its author

    1. Michael H.F. Wilkinson Silver badge

      excuse me

      but I would be shocked if someone put stuff like this on my phone. Not because I would be shocked by the pics themselves (necessarily), but by the fact that someone put unwanted stuff on my phone AT ALL. By the same token, they might have enlisted you for all sorts of nasty (costly) subscriptions to unwanted services, or all sorts of spyware.

      I am afraid I must resort to the use of the FAIL icon for the first time

    2. NogginTheNog
      Thumb Down

      Not everyone's a porn monkey

      Ok, so probably most of the people who read this use t'Internet for what it's meant for (Google Avenue Q ;-) but there is a sizeable majority of people who have yet to discover the wonders of recordings of other people having sex!

      Dont' laugh at them because they lives aren't ruled by their libidoes...

    3. The Fuzzy Wotnot

      Grow up!

      Granted they do, but when they choose to! You're quite the enlightened new man are you? You're either a sad basement dweller or a complete troll/tool!

      Not much shocks me, but if a device came back like this I would feel quite sick knowing some nasty pond-dwelling scumbag had been loading bongo-flicks on my phone then using my phone with the same grubby mits they had most likely been playing with themselves with!! *SHUDDER*

  4. LuMan
    Thumb Down

    Yeah, right!

    Call me cynical, but I don't believe that a teenager growing up in today's world can be affected to the prementioned degree by what was viewed on the phone. Can we believe that the poor 'girl' in question was left so traumatised by the event she immediately contacted the nation's foremost blab-rag to alert the world of her plight (for a modest fee, no doubt)?

    Obviously the story needs to be aired as, quite rightly, the content could wind up with minors and repair companies need to be cautious, but I wouldn't be surprised if she's enjoying her 15 minutes payola down the student bar with her pals having a right good laugh about it.

  5. Bilgepipe

    Not New

    I once bought an HP CR-rewriter at work back in the 90's and the free CD-RW came preloaded with pr0n. I was suitably outraged, natch.

  6. The Other Steve
    Thumb Up

    Free pr0n AND a ten spot ?

    Some people are never happy.

  7. Anonymous Coward
    Anonymous Coward

    How shocked?

    "I felt sick when I saw the videos"

    We can assume from that and other comments that she watched all the videos. Surely if she was that upset by the videos she'd have stopped after a few seconds of the first? The fact that she had the stomach to watch all of them suggests that she wasn't that upset by them. If she decides to sue I'll bet that's the line the defence will be taking.

  8. Anonymous Coward

    Bet She's Single.....

    .... No really, gotta be.

  9. This post has been deleted by its author

  10. nigel 15

    anyone who is traumatixed by this...

    ...needs to get out more.

    she's lucky to get 10 pound out of them.

    i accidentally look at porn all the time and it never affected me.

    1. Anonymous Coward
      Anonymous Coward


      And yet you can't see the shift or S keys?

    2. Anonymous Coward
      Anonymous Coward

      Not affected?

      Well it seems to have messed up your spelling and grammar...

  11. Scott 19


    I'm guessing they'd have to throw away there battered littlewood's catalogue.

  12. Anonymous Coward
    Anonymous Coward

    "I felt sick"

    but I watched 'em all anyway.

  13. Richard 45
    Paris Hilton


    She's lucky she got the thing back from being repaired. Mine's with them for the third time, and it's been away for a month. If it came back and actually worked this time, I wouldn't care if it had pr0n on it!

    1. sabba
      Paris Hilton

      Make sure...

      ....that all your videos an photos are still on it if and when you get it back - you never know some poor lass might be traumatised if she receives it by mistake :->

      Paris - cos' she knows the pain of losing a home vid

  14. Geoff Webber


    What is there to say that the pron wasnt already there when she took the phone in for repair. No-one seems to say that the PC engineers put stuff on computers when dipstick pervs hand their PC's in and get caught!

    1. Craigness


      Mr Glitter, 66, a retired singer from Vietnam, told The Sun he was shocked by what he found on his computer. "There were literally thousands of images, each one sicker than the last. After the first 5,000 I just couldn't watch any more. And they only sent me a tenner for compo"

  15. Anonymous Coward

    What if it has.... extreme porn

    Where does she stand legally there? Do you think plod would accept.. my mobile company put it there?

  16. Jim jimminy jim jim jim jim

    coventry 18yo girl shocked at porn

    is it me or does this smack of being a premature april fool?

  17. Anonymous Coward
    Thumb Up

    Think of the Kiddies

    Reminds me of the watched an SG1 series, (off on a sick day ;o), and although one episode was labeled Season 2 - Episode 11 it was some filthy and offensive prawn. I had to watch it 3 or 4 times to see if the SG1 actors turned up anywhere!

    Disgusted of Suburbia

  18. Roger Ruffley

    She got caught...

    It wasn't me, I didn't do it. it MUST have been CPW... prove it wasn't. I'm a nice girl, I wouldn't do anything impure or inappropriate like that. Seriously, that disgusting stuff is all immoral and wrong and I want no part of it. I must forsake all bodily pleasure, I want to be a nun, you MUST believe me.

    Methinks she doth protest too much.

  19. Craig 12

    Spot the blokes

    Let me guess. We're all blokes here who have seen our fair share of porn, probably on the internet.

    This may come as a shock, but not everyone has.

    I could scroll down /b/ all day and not bat an eyelid. I think a normal person might very well feel sick until they become desensitised like the rest of us.

    1. Stef 4
      Thumb Down

      What has gender got to do with it?

      What has gender got to do with it?

      "There were clips of couples having sex in the toilet, in the bathroom and having group sex in the bedroom. You can only see the women and not the person who's recording it, but you can hear him egging them on in a sleazy voice."

      How shocked was she? She managed to watch them all. The reason people are mocking her is because she went and watched all the videos. Much like the PC World employee that forced himself to sit and watch Gary Glitter's entire child porn collection, feeling disgusted the entire time, and THEN call the police.

      1. M Gale

        Report CP, lose your job.

        ...that's what happened to said PC World employee. I know because his loss of employment was used as an example to those of us working on customer's computers as a lesson in why not to poke through people's HDDs.

        Whether it actually stops anyone is anyone's guess. I don't work there any more, thank fuck.

        1. Anonymous Coward

          Not just lose your job

          I know a guy in my town who fixes people's computers on the side. Not a registered business, friends and friends of friends etc. just brought their computers round, 50-100 bucks later all sorted, come get your computer back. Except that one day he found kiddy porn on someone's computer. He did the right thing and called the police. Who promptly turned up and arrested HIM for possession of kiddy porn, because he had no paperwork proving the computer wasn't his and they refused to believe that the person who made the phone call was the same guy at the house. The computer belonged to a relative of one of his "friends", so he didn't know the person's details - and the "friend" refused to testify because she didn't want to admit her relative was a fucking paedophile!

          Even though in the end he wasn't convicted, he lost his job, the legal fees bankrupted him, it took him 2 years to get his name off the SOR, his wife left him, got all his property and the children, and he was denied access to his children because the family court thought he MIGHT be a kiddy fiddler. He didn't just lose his job, he lost *everything* and it ruined his life. All because he wanted to do the right thing by reporting this scumbag.

          So the message is clear: If you get a computer to fix that has kiddy porn on it, just erase it off the hard drive, let these perverts get away with it and don't say anything to anyone, otherwise you'll be witch-hunted.

          1. Anonymous John


            "All because he wanted to do the right thing by reporting this scumbag."

            No good deed goes unpunished.

            1. Richard 81


              Even deleting them would be dodgy. You've will have shown that that you know they're there. Maybe, just do you're best to corrupt them. It's not a perfect solution, but you won't have deleted them and neither will they actually be porn.

    2. Scott Mckenzie


      But she's from Coventry so probably knows half the people in the vids... she was probably disgusted as she saw her mom, dad, uncle, dog and boyfriend doing it in the toilet and wasn't allowed to join in as it was rag week.

  20. This post has been deleted by its author

  21. Craigness

    Does not compute

    ...filthy paws all over my mobile phone. The people had recorded themselves doing everything.


    ...had been sent via bluetooth to the handset.

    Pretty girl though. I wonder if she wants some acting work?

  22. Anonymous Coward
    Anonymous Coward

    Having lived near Coventry for 12 years

    STFU and enjoy the porn before the terrible reality of living in Coventry kicks in again.

  23. SuperTim

    I sent my nokia back....

    and when it came back, all the filth was gone.

    Hmmm I wonder........

  24. Anonymous Coward
    Anonymous Coward


    If you were 8 or 9 you probably couldn't care less as you'd rapidly get back to jumping out of trees and making machine gun noises. Although a year or so older and it'd be the catch of the century, I remember when we found porn mags in a bin, we were as happy as pigs in mud. Then some other basterds raided our base and stole our porn mags, so begun the long war of the summer of 91.

    I remember my old dear once got a phone call from a heavy breather, after doing his thing he goes "Can you guess what I'm doing?" and my mother replied with "You're probably sat in your living room playing with your little willy" the deep breather hung up.

    These things are only fun when people react.

    1. LaeMing
      Thumb Up


      This is your mum's world - we just live in it.

  25. Anonymous Coward

    It's time...

    Other providers follow suit - come on Orange my Hero just had some crap games on it!

  26. Tanuki
    Thumb Up


    Nokia were at one time promoting phones with their "comeswithusic" pre-load service. I guess they've decided to extend the scope of the offering to also embrace adult content ?

  27. Anonymous Coward


    Nevermind the porn... I would've been far more shocked and offended at having my Nokia replaced with "a brand new BlackBerry Curve."

    Euurghh... [Shudder]

  28. The Islander

    There's justice & then there's Justice ...

    < When it came back, it boasted "ten videos ranging from five to ten minutes" featuring "saucy romps, group sex and women touching themselves". Also on offer were "images of women in sexy undies">

    So, today we hear of a device that was in possession of the "traumatised" girl, at least 1 cpw employee - more? - and the outcome is what? A grovelling apology, a few quid exchanged, nasty publicity and everythings's ok?

    Yesterday El Reg reported the case of someone (a man) facing a custodial sentence over "6 seconds of extreme pr0n". I'm sure there were different circumstances, but a lot must hinge on perception of offensive material?

    Wow, now there's a justice system finely balanced with the niceities of judging pornography!

  29. Anonymous Coward
    Anonymous Coward

    same old sun

    y'all know that her protestations along with the lurid details is likely to come directly from the paper itself. Along with the £500 you get for this sort of thing.

    The apparent contradiction comes from the paper needing mock outrage and an excuse to go into detail on the images.

    If the girl can't see what the paper is up to by printing her face next to details of pron then she really is naive. The irony of sad old pervs getting worked up looking at her is no doubt right over her head.

  30. Anonymous Coward
    Paris Hilton

    Do you think...

    ... if I sent them my mobile they'd give me a load of free porn too?

  31. Anonymous Coward

    A few funny thought as, well, who could resist.

    I've always wondered what libricant they use on the slider of nokia phones. Now I know, now I know too much information.

    Ironicly there are probably alot of people who would pay extra for that level of customer care service - free porn with every service. Indeed i'm now suspecting that the vibrate mode on Nokia phones has a dual-use.

    Carphone Warehouse and Constantly Waxing have the same initials - same as Content Woundering.

    I know that the Nokia smartphone is smart, mine developed full AI beyond human level and now downloads porn every few seconds.

    My Nokia touch screen sometimes touches me.

    Chap walks into a carphone warhouse and goes upto the sale assistant in a low whispering tone "psst, how much for a under the counter service *nidge nidge wink wink* of my Nokia".

    I now understand why they have all those details on phone contracts at carphone warehouse - your phone your way realy does deliver.

    I needed to get my Nokia serviced the other day at CW, so I got my girlfriend to take it in. (think about it :).

    Hmm what to get, free PSP, free PS3, Free XBOX 360, free ..... ew i know, dam offer no longer available.

    If this is how they treat customer when they service phones, I know were I'm buying my next laptop and getting a extended service contract.

    If you compare the cost of service and the phone and the cost of a porn subscription then you can see how they are tapping into new markets.

    Lastly in further news, Care

    phone Warehouses Nokia repair returns for March increased 5000%. Nokia have said that they would get to the bottom of this.

  32. Anonymous Coward

    On a serious note...

    While I fully agree with the jokes and comments of "Oh how shocked", to add a serious note to the story - imagine if it had been "violent porn" - the kind that gets people locked up for kink involving Tony the Tiger. You get a phone back, and you're in possession of illegal porn that carries a prison sentence. That could be a nasty discovery.

  33. Anonymous Coward
    Paris Hilton

    I wouldn't be surprised....

    ...if someone did a drive-by upload. If you scan for BT devices then a fair few of them will allow you to send items via Bluetooth and then automatically store them. It might be that this particular Nokia has a software bug that leaves out the step where you need to OK such transfers.

    As to the shocked aspect, well I suppose that a lot of 18 year old girls are quite innocent, there's a lot of difference between a late teenager and someone in their 20s who has been round the block a few times and doesn't live with their parents any more.

  34. Anonymous John

    Did she get her own phone back?

    Or a customer return, with added pron, and her SIM? Repair shops are better known for copying porn off computer gear, than doing something like this.

  35. Rob Beard

    Just typical that...

    ... my Nokia failed the other week, I sent it back to Three and all I got was the phone back with a new firmware, I knew I should have gone to Carphone Warehouse. :-)


  36. Rob Beard

    The Sun article

    Actually, I've just looked at The Sun article at the phone in question, looks like a fancy Nokia touch screen phone...

    This girl says "I told them they were incredibly lucky I wasn't a really young kid. For all they know I could be eight or nine years old."


    I wouldn't give my 8 and 9 year old daughters mobile phones full stop, let alone bloody expensive Nokia touch screen phones, I don't even have a phone like that!

    Mine's the one with the repaired e63 minus saucy videos in the pocket.


  37. Eradicate all BB entrants

    Zim for president

    Was there a mention in the story that the people featured in the videos were remotely attractive?

    Imagine if the video starlets were John McCririck and Anne Widdicombe, I would want a hell of a lot more than a tenner for being subjected to that. As for watching them all, cmon people....we all would because we all have our morbid side :|

  38. J 3


    "What if one of my two younger brothers had turned the phone on and found those images?"

    If lads nowadays are anything like lads in my time (not THAT long ago, mind), we wouldn't have heard of this case...

    Anyway, I just went to the Sun's link. It is funny how they wrote "filth" in bold and underlined in the middle of the page, and PORN in all caps and bold... Do they like it that much?

  39. Charles Manning

    "I felt sick"

    No dear, it is perfectly normal. It's called feeling horny!

  40. Anonymous Coward

    This is why I usually wait at a service center for my phone

    Never mind if I have to wait half a day. What if the phone returned to me isn't the one sent in for repair?!? I am very attached to my stuff and I want back the exact phone I sent in for repair, not a refurbished, or replacement phone.

  41. Psymon

    Oh come on!

    It's blatantly obvious what's happened, and if she'd engaged her clearly seldom used brain for just a few seconds, she'd have realised the resumption she jumped clearly makes no sense whatsoever. Why? Why would some guy in the workshop load this stuff ONTO a customers phone? I mean sure, having a rumage round for naughties and possibly copying them off, but what's to be gained from loading them on?

    the main board was clearly reconditioned, but some numpty forgot to wipe the memory (like the unwashed swathe that get regularly shipped to china).

    Consumers have this weird fantasy that when their electronic device is sent for repair, brand new components are manufactured and then fitted 'hot off the press', as it were.

    If you have a computer with a burnt out PSU, but a perfectly good mobo, and another with a knackered mobo but functional PSU, what would you do? Why would you think any other repair shop would do different?

    90% of the time, the production run on a particular electronic design is so short that brand new spare parts will all be gone within a year.

    £10 sounds perfectly resonable. Yeah, he forgot to press the format button. Here's a tenner for the 30 seconds of time it will take for you to do it yourself.

    So no, dear. Noone's had their 'filthy paws' all over your phone except the over worked, underpaid engineer who swapped out the mainboard that was previously owned by a red blooded guy with a healthy sex drive.

    It's a shame there isn't another undiscovered continent like America, where we can ship these Prudes before they plunge us into another psychologically damaging Victorian period, where chair legs must be covered, and your young son is trussed up at night to prevent him masturbating (the bitrthplace of BDSM)

  42. adam payne

    Cheap repair

    They probably changed the board/phone with a reconditioned one and it had someone else's data on it. I've had this happen on hard drives in PCs before, it's nothing new really but still unacceptable.

  43. No, I will not fix your computer

    Were any extreme porn?

    Because if they were and she failed to delete the images immediately then she is guilty of a crime and could end up on the sex offenders list.

    1. Jonathan

      no difference?

      if XP then I don't think there is any difference if she deleted them or not - all the law cares about is if you have seen them (unless I'm getting confused with kiddy-porn laws, but i don't think so - god bless this government and their several different laws for everything)

  44. Anonymous Coward

    This happend to us before

    My girlfriends sony went to CPW for repair. After it was returned we discovered it was full of home-made smut of some mid thirty-something couple going at it (we're in our early twenties). The bloke seemed to be particuarly fond of taking pictures of himself in the mirror (or at least a certain part of his anatomy).

    Turned out they had mixed up her micro-sd memory card with someone elses. We were smart enough to wipe all the stuff off before handing it over (nothing smutty mind :-D)

    Didn't bother complaing, thought it was really funny at the time actually. Sound to me she is protesting a little too much in order to secure some compensation.

    1. M Gale

      The title is required, and must contain letters and/or digits.

      "Sound to me she is protesting a little too much in order to secure some compensation."

      Yep, probably. Little like, a small shunt in traffic and OMG I HAS WHIPLASH I HAS COMPO NAO PLS.

      Oh well. We'll all go together when we go, as Tom Lehrer once said.

  45. Anonymous Coward
    Paris Hilton

    If her brothers had got the mobe

    That would have been one sticky....erm.

  46. David McMahon

    Vibrate function

    Does the vibrate function still work?

  47. spezzer
    Jobs Horns

    <system error>

    Is this a free service? Last time I sent away for porn they chanrged me an arm and a leg!

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