Very nice move.
<rant> Considering the number of hours I have spent finding a way to actually use all the drive bays built into one of my customers' Dell servers (they had ordered the drives. They forgot to order the cable connecting them to the controller), I'm on the brink of going off Dell altogether. Their sales people told me one can only get the connecting cable (which includes a Y-cable for power...) with the appropriate number of drives. No drives ordered, no cable. So why can I order the drives pre-installed without getting the cable? Michael D., please enlighten me.
My attempts at crimping together the missing pieces of wiring have been stopped cold for almost a year now, because the female connectors I need for the power feed Y cable are not available; the supplier insists they are on order and I am going to be the two hundred somethingth customer who will be supplied once the elusive container containing them arrives in Europe.
Back to Dell. I managed to sweet-talk them into sending me a "replacement" connecting cable. Which, unfortunately, does not include the Y-bit for the power supply. And the power converter has only one outlet for hard discs. Here's my problem: that server was ordered with four hard disks. Somehow, it seems to be impossible to supply more than two of those with power. And my question: is there anybody at Dell who actually thinks before sending out quite expensive hardware that somehow only works about 74%?
I am in absolutely no way surprised at this attitude from Dell. I can see the economical point: if you're shifting boxes at near rock-bottom prices, you have to generate income somehow, and components for existing installations look like a promising candidate. Then again, not even notoriously arrogant Apple is that arrogant; you can shove third-party memory, hard drives, optical drives, whatever will fit, into their machines and it'll just work.
The same goes for Sun (now Oracle-owned); I was responsible for a Sun storage array for a few years and found I could save a huge amount of money and hassle by ordering the replacement discs straight from Seagate; same quality, one third the price.
And again, this Dell-branded-only thing is nothing new. Dell don't make their own printers; some of their laser printers are made by Lexmark, some by Hitachi, probably others by other manufacturers. Just don't even start to think you can get any third-party toner cassettes to work with those babies...