You couldnt make this up but........
I swear on my life and the lives of all those I hold dear that the following is true. Ive been a O2 customer for almost a year and in October started to see the speed drop from a respectable 5-6 (Im on a "up to 8mb" connection) to 1.5.After several phone calls to O2's so called "technical support" (excuse me while I stop laughing) and going through the usual "do this, now try this" scenario, nothing changed (even contacted BT and had them check the line, all clear according to them, Im less than a 1km from the exchange).To date, nothing has changed and everything is still slow.
This is where it gets fun. In early December I'd had enough and emailed O2 and informed them of the problem and informed them that when my contract expired (end of Jan 2010) I would be asking for my mac code. Within a week I received a marketing phone call from O2 asking me about the service and whether i was happy with it. After a bit of a rant down the phone explaining all the speed problems, I informed the young man on the phone that I would be requesting my mac code at the end of the contract. The conversation then went EXACTLY like this:
Me."So I'll be requesting my mac code when my contract expires"
O2. "Whats that?"
Me. "Whats what, a mac code?"
Me. "You dont know what a mac code is?"
Me. "You're joking?"
O2. "No Im not"
Me. "You do actually work for O2 and not some marketing company?"
O2. "No sir, I work for O2"
Me. "You work for one of the biggest isp's in the country and one of the biggest telecommunications companies in Europe and you dont know what a migration access code is?"
O2. "No I dont sorry"
Me. "You're having a laugh arent you?"
O2. "No honestly sir, Im not"
Me. "Ok, bye"
Pay peanuts, you get monkeys. Roll on the end of January