
Perfect
Sounds like they should be up for the next big Government data handling contract, then.
Online DVD and CD seller Play.com has sent out dozens of emails containing customer account details to the wrong customers. We were contacted by Reg reader Ben, who had received an order confirmation email for a customer called Kate. This included the title of the CD she had ordered - The Killers' "Live at the Royal Albert …
Had to shut my account a year ago. They say that they will not ship mobiles to other than the main address, but they accepted a new (fradulent) delivery address on my account, then tried to ship 3 mobiles there.
By chance I was in time to cancel the third order (the first two were already in packing by the time I got home and saw the email, and of course there is no way to contact them and cancel at that stage).
I provided the name and delivery address (including postcode), but couldn't get any interest from them bar a 'oh we know about him'. Not shopping there again in a hurry!
Given that Play.com send their items from Jersey with the CN22 customs declaration falsely stating 'optical media' and 'gift' (when what you've purchased from them is not optical media), I don't think following the rules is in their remit :-)
AC Just because they may email my details to someone
I stopped doing business with Play when they got cheap. Cheap in a bad way.
They used to be competitively priced, and would use a delivery service that meant you'd get your CD the day after ordering it, every time. They would also send out newly released CDs on a Friday when they would be coming out on the following Monday, meaning you'd get it on the Saturday before release.
Then something changed at Play, and after 2 or 3 orders that arrived late (as far as I was concerned - they just hid behind their T&C when I contacted them) I decided enough was enough. In fact, I once rang up to find out where a CD was I ordered and they didn't know, and just hid behind their 28 days T&C..... it turned out there was a postal strike that same week, so that was probably the delay. But Play had become so useless by that point that they hadn't made their call centre aware of it! In a company that runs its business by mail order!
At some point the spam started. I never, ever, ever, allow companies to use my personal details for anything other than delivering goods to me. Play started spamming me with their PlayUSA junk. I mailed them telling them to delete my data..... and after hearing about this data leak I am wondering if they have. (I blocked their emails at the SMTP server - I do not unsubscribe to spam as it confirms which addresses are looked at).
Oh well, if they haven't deleted my account I guess I'll be contacting the Data Commissioner, and a solicitor.