Have you been watching me. I had this conversation last week.
We aren't allowed to use the hammer. We drop a car engine on them. Then we can claim it was an accident
“...and it turns out that he’d ordered the 157-H43 instead of the 157-H44 unit," one engineer says, walking into Mission Control. "And as we all know...” “...the H43 has the tab on the other side!!!” the other engineer finishes. They both burst out laughing. Good times. The PFY has heard more than his fair share of …
To counter this story, you have the case in The Dilbert Principle (p176 in my copy) of some engineers at a technical firm taking it upon themselves to diagnose a problem with a photocopier rather than trust the tech-rep guy to fix it. Oh dear. :-(
A thirty minute job (they'd put developer into the ink receptacle) turned into a four-day rebuild and recalibration of the machine from the ground up.
I've seen a few cases of shoddy maintenance and suchlike in my 15 years of involvement with printers, but that takes the cake.
RULE #1 FOR ALL PRINTERS, COPIERS AND MFDs is that if you treat them right, they'll treat you right. Any engineer that treats a device of mine like that will get Hammer Time and worse.
Give the poor thing to me Simon, I'll have it printing your pay cheque in no time flat. Oh, you'll share your good fortune with me won't you?
Grenade because that's the least of what "engineers" like that deserve to have inserted into their large intestines.
I sit next to our office printer and believe me... I know more then our in house technical guy... and who needs a hammer when you have high heels? :)
A warm and fuzzy glow as I share in the empathy of every techie in the world, TFI!
Paris, because if she knew there was 'p' on the keyboard she would think she has a wetware problem
Our method for making the engineers do the job seems to work. We tell them that it's the payment order printer - no-one gets paid until it's fixed, and we're more than happy to ring their supervisor and tell them. Repeatedly.
If that fails, those little cogs on the side of the print feeds look like they really hurt when they are inserted violently...
An aboslute classic - and one I can very much emphase with this week. The boss decided to 'upgrade' the printer that prints the monthly invoices on the last day of the month. Because we all love to upgrade mission critical kit - on the morning that it IS MISSION critical....I know its a faster printer...but any time gained because of that was certainly lost getting it setup....bah!
We have Ricoh MFDs here; they can scan documents and then email the (huge) scans to your email address.
Since our email system was becoming clogged with scans, I have a rather neat hack - a fake SMTP server that the MFDs point to that receives the email, strips off the scan attachment, and sticks it into our web dropoff system before emailing the original recipient with a URL to pick it up from. If they dont pick it up within a few days, its auto deleted.
If anyone wants a (free of course) copy of this, email me or seek out my website.