Let the fur fly
I'm currently a customer of RapidSwitch, I have a single server colocated there. While they were good at first, their network has been steadily deteriorating over the past month, lots of downtime and packet loss.
I am a recepient of PoundHost's newsletter (despite not being a customer there, but I opted for it) and as a result my email was part of the accidental leak. I was somewhat annoyed at them for this, but it happens. However, when RapidSwitch sent a targeted email to those leaked addresses, that's just unacceptable. I sent an angry email off to RapidSwitch to complain, and the reply I received just said that they took full legal advice before doing so, completely missing the point. Due to that, I decided to colo no more servers with them.
Then, this downtime came along (karma?), RapidSwitch's response to this has been far from acceptable and has affected thousands of servers and customers. I've now decided to switch to PoundHost, who have even offered to go and collect the server for me, saving a trip down to Maidenhead.
And as for RapidSwitch’s update in the main article that their control panel was never down, absolute rubbish. You will find many others over on Web Hosting Talk who will confirm this.
Goodbye RapidSwitch, you will not be missed.