Looks like I'll have to go into the local branch and deal the APPALING customer service that has become indicative of the worlds most incompetent bank.
HSBC customers are still struggling to access the banks' online service after we reported on Friday that the company was having technical trouble with its system. The Register has heard from plenty of disgruntled users of HSBC’s online banking system this morning, who find themselves still locked out of the service. El Reg …
Strange. I did my monthly accounts yesterday morning (both company and personal), and everything was working fine. If it's gone a bit wrong, I'm glad I did it when I did!
And David, if you think HSBC are bad, you really haven't seen anything until you've seen Barclays in action. I can't fault the Barclays branch staff - they're always great. But their outsourced Indian helpline staff are the biggest bunch of incompetent, unhelpful, uncaring and just plain stupid wastes of oxygen that I've ever had the misfortune to deal with. I've nothing against Indian helpline staff - Microsoft have their helpline in India, and I've always found them to be helpful. But I do object to the losers which Barclays have hired on the cheap from the Bangalore Special School for the Disastrously Inept. I wouldn't even recycle them as Soylent Green, because they clearly don't contain sufficient nutrients for proper development of brain cells.
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24 June: HSBC brings business banking to iPhone: Global bank HSBC is now offering its business internet banking services to UK customers using the Apple iPhone and iPod Touch.
26 June: HSBC online banking goes off the wall: Many HSBC customers are currently struggling to access the company's online banking system.
Doesn't take a genius to work out why there are problems. New capability rolled out. No roll-back plan. Inadequate quality assurance.
What's astounding is the lack of holding page and problem handling. It seems as if management are in denial.
It was down yesterday a bit of the morning for me. Internet banking being down I can cope with though - much more of a problem was a few weeks ago when EVERYTHING packed up, including card authorisations, just as I was in a petrol station.
Card - Declined, Cash Point - Exceeded daily limit - wtf, telephone system - unavailable, internet system - unavailable.
And before someone points it out, yes I had money, and no I hadn't withdrawn anything that day
Then 4 hours later, all back up and running. I phoned them and they said it was the first they'd heard of it...
This was despite people I know all around the country who bank with them and had the exact problem at the exact same time.
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