The service status page still hasn't been updated.
Nice to see the media control is working harder then customer service then.
Commenting in between phone calls from my disconnected colleges.
BT Business broadband customers using static IP addresses have been booted offline this morning by an unidentified fault. According to BT's status page, the problems were noticed at 9.51am and are ongoing, with engineers investigating. There's no word on the extent of the outage. Static IP addresses are an essential feature …
As one of those affected by this outage I can state that the original fault occurred much earlier (between 5am and 5:15am). This was acknowledged on the BT main status line at 9:45 (before this their last update was at 6:20), although the business broadband team had a default message acknowledging problems unspecified connectivity problems before 9am this morning.
So where did we get 9:51 from - I'd already booked in this fault way before then and it was a generally acknowledged fault.
I did love the general advise to check the status website for further faults, I wish!
Not just the only BT screw up... on Saturday lost ADSL for most of the day. The line was there and connected but no authentication to be able to login and do anything! Spoke to some sword on the "service desk" and he said "big problem, affecting lots people" sounded pretty fed up as well poor guy.
Makes you wonder if these issues are related to BT powering up the PHORM beast and trying to work out how to route traffic thru it!
That advert is infuriating if only for the very careful language they use, it actually states that the BT provided Wifi is more reliable than the competitors not the ADSL.
fat lot of use having reliable wifi is when your trying to book the last minute flight (or whatever the hell it was) and you actual net connection is down.
I die a little each time
I've had 512kb downstream for over a week now. Multiple calls to India have resulted in my girlfriend plugging one of the laptops directly into the BT router and the BT router into the line's test port 3 or 4 times. Needless to say, this has made a huge difference to the problem.
I didn't realise BT's call centres were outsourced; now I know I'm looking to close my contract. Got rid of my Barclaycard last week for the same reason. Fortunately, many sensible, customer-oriented companies are fixing their support after the outsourcing joke.
Last Friday at about 05:30 they took out my static IP ADSL line too and I'm not even with BT. When I spoke to the help desk the guy there asked whether the router showed a 172 IP address after a reset, yepp... Oh it's BT they've done it to me too I'll get them to reset it again.
Sounded like he'd seen plenty that day.
At least you have a provider who assigns static IPs and lists them as static. I've got clients here in KL who, despite beingon the same netblock with the same ISP for several years, still have their ISP (MAXIS, I'm looking at you) listing their IP ranges as dynamic (or assigned portable), which is really not helpful for sending mail to my clients' clients who block dynamic IPs from sending via SMTP.
Friends living in Essex were without a broadband connexion for most of Saturday 23rd May. Repeated phone calls to BT for news of the outage failed to give an explanation, whether server failure, virus of some other excuse. I have seen nothing in El Reg about this outage, which apparently was due to a 'fault' in Surrey and must have affected a considerable number of BT retail customers. We suspect BT are keeping quiet out of embarrassment and a desire to avoid having to compensate customers.
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