Mine's the one with the price gun in the pocket!
Tesco's nationwide till system failed this morning, leaving the country's biggest retailer able to sell only via self-service checkouts. Managers closed some stores in response to the glitch. A spokesman for the firm confirmed it was suffering IT problems, and was investigating. According to reader reports, the problems …
What a ridiculous situation that the system is so fault intolerant that a single glitch can take out the tills over the whole country ! Surely even a primary school kid would design it to carry on locally if a national problem occurred. Who do they get to design things these days? Kindergarten?
"What a ridiculous situation that the system is so fault intolerant that a single glitch can take out the tills over the whole country ! Surely even a primary school kid would design it to carry on locally if a national problem occurred. Who do they get to design things these days? Kindergarten?""
Asuming your a troll here because the fact that it working for the self service tills means that its highly likely to be currently on a local only system and will get batch updated at the end of the day.
just that they don't use the scales for your shopping weight and someone else pushes it across the scanner.
I've noticed Tesco moving more and more over to self service, even on the manned tills. You have to scan your own club card and pull your receipt from the printer as well as stuffing your own card in the reader. Its like they are trying to reduce the interaction between till staff and customers, so we don't notice when they all get sacked.
Actually, the other AC's got a point. Tesco's not exactly a small company. I know every little helps, but skimping on redundancy when it can lead to faults on this sort of scale is ridiculous. How hard can it be to store the prices locally? Worst case scenario then is they're charging in line with the store labels rather than at the adjusted price for the day. Or their sales data doesn't get back to head office until the afternoon.
"According to PA, about 100 stores are affected, and the problems are being rectified by rebooting the checkouts."
Absolute IT Crowd classic: "Have you tried swtching it off and switching it on again?"
Paris, because she knows how to turn things off and turn them on again (peolpe too apparently)
Funnily I applied last week for a position of project manager at Tesco.com. They turned me down, evidently my experience project managing tesco.com grocery previously didn't seem to count.
Maybe they should have given me the job instead, looks like their existing practices have a few faults. I have a strong background in system testing.
>> So the fault is fixed by rebooting the tills. Surely managers should have tried turning the tills on and off again before closing...
Depends whether you mean rebooting the actual till hardware, or the virtual machine instance that runs in the back office. From what I recall of my stint at Tesco, the tills are thin clients (quite heavy old thin clients). So it may have been the VM instance that needed rebooting, or the VM server, or the thin client. I imagine the store managers probably only have access to reboot the VM instance - this is probably the only bit that runs Windows and is most likely to crash.
Yeah, I got 12 bottles on Saturday night of the chocco fudgecake ( 12 paid for, 24 taken home)
What's shocking is these were 79p only a few months ago and now they're upto £1.05 per bottle (BOGOF)
Paris... Well I bet she's not had to pay any more to get her supply of milky goodness.
hey_may: "What on earth is a "club card"? Some sort of spyware?"
That's as good a description as any. You sign up for a "club card" and get special discounts. AFAICT, it's a way to get around privacy laws and keep track of your purchases for some inane reason or other dreamt up by the marketing wonks.
I have one or two of these club cards, notably Safeway's because they sell a superior brand of bottled salsa and an excellent grade of barley flour available nowhere else, but for everything else I go to a different store with faster checkout lines and lower prices. Fat lot of good *my* club card does any marketing campaign!
Friends concerned with privacy refuse on general principles to patronize stores using such cards, but I've pointed out to them that when you sign up, there's no checking of ID so you can get a new one each time you shop, complete with new fictitious name and phone number.
"Club cards" are just another pimple on the ass of marketing's obscene desire to know everything about you so they can sell you more crap. Or, more accurately, *try* to sell you more crap.
Interestingly, my Safeway card has never once resulted in any communication from that august firm to me.
Salsa and barley flour only?
I work with a former UNIX contractor for Tesco, they may use Windows for the actual checkout, but I'm pretty sure they use AIX for the local machines which serve them. It is unlikely a client problem if they all died, more likely a server side problem.
I have also been fairly reliably informed that Tesco sweat their assets heavily, it's not uncommon for them to use out of support hardware and software in their stores. (or it wasn't when afore mentioned UNIX guy worked there...)
AC because I don't want to get on Tesco's bad side...
When I went to one of the biggest Tesco's in the country this evening, so it looks like it might be something more complicated than flicking the power switch.
Isn't today the day they were planning a huge new relaunch of their Clubcard loyalty scheme? So that's worked out about as well as a Gordon Brown relaunch.
I remember this happening more than once at ASDA when I worked there (10+ yrs ago).
If the tills went down, the policy was for all managers in the store to man a checkout, and "estimate" the value of the goods in each trolley, just to keep things moving. They considered it worse for business to close the store and waste all their customers time than to loose money by undervaluing the goods. Worked well, although it took longer than normal if at a busy time (due to there being less managers than checkout operators), it helped keep things moving, and kept the customers goodwill.
Apple Store staff in New York City are attempting to form a union – and want the minimum wage to be increased to $30 per hour.
A group known as the Fruit Stand Workers Union (FSWU) is spearheading the effort to gather signatures from at least 30 percent of staff working at the Apple Store in Grand Union station, so it can file a petition to be officially recognized by the National Relations Union Board.
"A union at Grand Central will provide job security through a negotiated 'for cause' provision; it will provide additional resources to all workers such as mortgage financing; but most of all, it will fulfill three pillars we always sought during this movement: better pay for all covered workers, more robust benefits, and a thorough analysis of our work conditions, mainly relating to health and safety," the FSWU said on its website.
British retailer WH Smith has confirmed that Funky Pigeon, its online greetings card and gift subsidiary, has halted all further orders after a "security incident."
The company's social media feeds told customers late last week that "technical issues" were delaying new business being processed.
Today London Stock Exchange-listed WH Smith issued a statement to the market admitting Funky Pigeon was "subject to a cyber security incident affecting part of its systems on Thursday 14 April 2022."
Corporate funding splurged on AI technology is expected to grow to $120bn by 2025 in the US, a yearly increase of 26 percent over the next four financial years, according to IDC.
The two largest industries ramping up investments in machine learning are retail and banking, according to the market research firm. Together they are predicted to make up 28 percent, nearly $20bn, of investments by 2025. The fastest rate of spending increase, however, will come from media and financial trading businesses. AI investments for these markets are projected to grow 30 percent year over year. Automated claims processing and IT optimization will be growth areas, increasing 30 and 29.7 percent respectively every year until 2025.
"The greatest potential benefit for the use of AI remains its use in developing new business, and building new business models," Mike Glennon, senior research manager with IDC's Customer Insights & Analysis team said.
As the 1 February general availability of its Cloud for Retail nears, Microsoft today tweaked its Teams and Viva platforms and published a report highlighting the challenges it believes frontline workers face.
Microsoft's definition of a frontline worker is, according to Jared Spataro (the company's CVP for Modern Work), "folks who were not able to go home and did all their work in person" – an admittedly broad definition covering everyone from those staffing production lines and keeping power grids running to healthcare workers and staffers waiting on tables.
Company CEO Satya Nadella had previously highlighted the 2 billion or so workers that fit the definition as a segment that would benefit from Microsoft's tech, even before the pandemic hit.
Updated The UK's largest retailer, supermarket titan Tesco, has restored its online operations after an attack left its customers unable to order, amend, or cancel deliveries for two days.
A Tesco statement acknowledges disruption to the giant's grocery website and app, claiming "an attempt was made to interfere with our systems, which has caused problems with the search function on the site."
The gigantic grocer has also claimed there's no reason to believe customer data is or was at risk.
The UK has appointed Sir David Lewis, formerly the CEO of Tesco, as the government's supply chain adviser.
He will be advising the country's prime minister, Alexander Boris de Pfeffel Johnson, and its "Chancellor of the Duchy of Lancaster" – aka minister without portfolio Michael Gove – on both "immediate improvements and any necessary long term changes to UK supply chains for goods", working with officials to "quickly resolve acute, short term issues".
Gove, as some might remember, was the head of Operation Yellowhammer, a task force that looked at "Reasonable Worst Case Planning Assumptions" in the event of a no-deal Brexit, so, for better or worse, he has some form in this area.
Bork!Bork!Bork! Windows Mobile may be dead, but Microsoft's earlier attempt at a lightweight operating system lives on - albeit in unexpected form - thanks to the self-scanners so beloved by some of the UK's supermarkets.
British grocery behemoth, Tesco, seems to be having a few problems with its wonder gizmos, judging by the deluge of distressed devices snapped by eagle-eyed Register readers.
Tesco's "Scan as you Shop" service is handy benefit for those that have signed up to the store's Clubcard. A handheld scanner can be waved at barcodes and shopping deposited directly into bags without the need for troubling a cashier. Assuming, of course, the hardware is actually working.
Kind old Google has published data on targeted email attacks and dispensed advice to help users separate friend from foe.
The pandemic has presented malware-laden email flingers with a world of opportunity and a whole new set of attack vectors. Google noted that it had seen 18 million daily malware and phishing emails related to COVID-19 on top of the over 240 million COVID daily spam messages early in the pandemic.
Google and researchers at Stanford University studied five months' worth of phishing and malware campaigns and concluded the US and the UK were the most popular targets. The same English email template also tended to get used, although localisation was improving; 78 per cent of attacks in Japan were in Japanese, for example.
Shoppers keen to avoid that personal touch have been faced with multi-day card payment problems at UK grocery giants Morrisons and the Co-Op.
The glitches kicked off on Sunday as some stores struggled to process payments. Worryingly, the issues persisted through Monday and, as of today, those seeking to tap a card in exchange for produce might be in for a disappointment.
Bork!Bork!Bork! An old favourite returns this week as a Tesco self-service terminal gets a bit forgetful in its operating system's dotage.
Spotted in the fair UK town of Basingstoke by Register reader Ian, who told us he had merely popped in to pick up some washing-up liquid ("the beers were entirely accidental"), the cashier replacement in this branch of the grocer is in some distress.
In this case, SCOTAppU.exe seems to be having an off day, and the underlying operating system is not happy at all. The offending application might be an emission from POS flinger NCR, but it seems that ringing up £7.48 of purchases has proven too much for Windows, which is bleating about a lack of virtual memory.
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