There you go... THAT's why Microsoft is truggling...
Yet again, Microsoft is asking "customers" to design its applications. Applications it hopes will be purchased by "users". By "users" it means "you and me". By customers it means something else.
Microsoft is struggling because users are discovering that its products work increasingly badly, are increasingly unreliable, and increasingly less trustworthy. To us.
Which is what you would expect if they were designed by people who are trying to do things "to" us, instead of "for" us. People such as Microsoft identifies as "customers". Really: anyone who spends more than 100 million on software...
It's like allowing a real-estate salesman to design your house. A car salesman to design your car. Or a church to design your sex life.
Oh wait... They do! And we don't want the result! Funny that...