I hate titles
Love the writing style. Don't let the dissenters sway you Ted... there are more of us who want to read a good fuck-riddled rant on a Monday than those of us still hung up on minding our tongues.
And believe it or not, the man's got a point; as zenon3 said, why is it considered normal to expect to be screwed over by a company that could, with very little effort, provide an experience that's overwhelmingly positive instead of just sufficient?
"You didn't make a backup, and being an AVERAGE consumer (read: not IT) the thought never crossed your mind, so you deserve to pay out the nose for another stream of bytes."
"Hey, you wore that skimpy clothing without thinking the consequences through, so you deserved what happened in that back alley at night."
See any parallels here? And to anybody who says they're not the same thing, I never said they were. They're both shitty, misinformed attitudes about shitty situations that the victim never asked to be in. Shitty, misinformed attitudes don't fix problems.
Shitty, well-informed attitudes, like Ted's, tend to at least inspire debate.