if they sent customers invoices
they would get paid and not lose business.
Twice this year they've threatened legal action because invoices they have never sent us didn't get paid.
I used to be able to cope with this because they at least sent monthly statements and I could ask for copy invoices from that. Alas they have now economised even further on postage and don't send statements either.
This means they don't get paid - even worse even though their payment terms are 30 days we always pay by return so they are losing out on cash in their bank.
After being threatened twice I've stopped dealing with them.