"Gmail is known as Googlemail in the UK and Germany."
I'm from the UK and I call it Gmail, so does everyone else I know who has a Gmail account...
Google has apologised to users unable to get into their Gmail accounts last night. The ad serving giant blamed a problem with Gmail's contact system for stopping the service loading properly. The official blog post was titled: "We feel your pain, and we're sorry." The problem happened late afternoon Eastern Time and so …
Pheewww... dunno about causing "outrage in the blogosphere", because I couldn't log into my Blogger account to post about it. Or My Google Docs. Strangely though, Google Reader and Calendar still worked.
I still can't log into Blogger this morning, although Gmail is working again now. Cookie problem, probably.
Think it was on Saturday afternoon, couldn't find Google (.com or .co.uk) or YouTube in DNS, and couldn't log on to Google Talk, for a period of a few hours. All other sites that I tried were fine. This was from my home Linux and Windows boxes, as well as the web browser on my Wii, and tried resetting the Bebox several times. Think that it must have been localised to my ISP (Be Unlimited) or my exchange, as I didn't see it mentioned anywhere.
Hmm, lets see what that image in the top left of my Gmail window says:
"Google Mail - BETA"
Beta, to me, doesn't strike me as meaning 100% uptime.
Why the 'outrage' then?
Paris - because even she woudn't expect perfection from anything marked beta, regardless who supplied it.
I don't visit such blogs or even use the online email access. So this article is the first I hear of anything going wrong other than it feels like mail is faulty. Why the heck don't they email gmail account holders and say what they had to say in the blog. They can't be feeling my pain if they hardly try to apologies. Thinking of switching. Was hoping this was it, sick of change my emails.
If people actually gave a damn about their email provision, you'd be paying for an SLA and support (phone and/or email) which covers any compensation when things go wrong (which they will do so at some point).
I have no sympathy whatosever for anybody whinging about this problem unless they've paid Google for a Premier account. FWIW it knocked out two of my Premier Google Apps email accounts, but quite frankly, it WAS a temporary problem and IMAP access worked just fine.
Google Apps suffered the same email outage last night, but Premier and Education Edition customers have an SLA.
Frankly, as much as it inconvenienced me, writing and sending out press releases via my Google Apps setup, the fact that it was up before midnight was good enough for me.
The outage had some effect though... they upgraded Google Apps to almost the latest version of Gmail (Google Apps does not have the "Always use HTTPS" option yet, but the new style interface is now available). At least my data did not go missing, which is more than what can be said for other providers.
Yup it seems to have been a Be(there)-only problem. Exact same symptoms seen on my Be connection, but could log in fine over my O2 mobile connection. Read somewhere that it's been posted on the website as a known outage.
That's the first problem I've had in my 8 months with them, best ISP I've had since EFH got gobbled by the plus.net borg.
Like someone said its a beta, and I never remeber reading anything where Google said you get 100% uptime with any of their services.
John Delaney - This was due to a fault on the Be/o2 network, two stories one is of a fire - very unlikly. The other option and the better one was a massive firewall config cock up, o2 stores lost connection to their internatl network which runs over a Be cloud, similar home broadband was the same. Some ports work eg VPN/RDC but port 80 was out.
Sounds like port 80 got blocked on the firewall, at the same time locking out o2 from it, so sent a man with a laptop to console up to fix
I'm fine... barely noticed the outage. Infact, I have more of a chance of my crappy sky router dying than not logging into my email - which is a pretty awesome service for free... I know I know, they own my soul, and can sell it to the highest bidder via advertising, but really - how much does that really bother me right now??
Phorm on the other hand... I might get google on their arse!!
>>>Beta, to me, doesn't strike me as meaning 100% uptime.
>>>Why the 'outrage' then?
Could it be that it's been a "beta" for years?? Face it, slapping a "beta" jpg on the site does not a beta make. There comes a point where whether you call it a beta or not, it's in production use, and you have to take that responsibility seriously.
Too many places call things "betas" just so they have a fallback position when they almost inevitably break stuff. It's a byproduct of, and a crutch for the "deploy it now, test it later" development culture that web 2.0 has thrust us into. If gmail is a beta, we should have to pay for it by having ads displayed.
Once you start making commercial gain from a product, you can't really call it a beta anymore.
Gmail suffers a couple of hours major downtime, something which really does not seem to happen often, and the blogosphere/twittersphere reacts as though Google had just admitted to serving fried babies in the staff restaurants.
3 words: Get. A. Grip.
Seriously. Close the browser. Go outside. Have a beer. Chill out. It's not the end of the world. You'll live.
Just Kidding! Almost missed an interview coz the details was in gmail. But then heck...it was my own stupidity to rely on a service that I am not paying to meet my SLA.
But its only fair that there is so much fuss.... I am sure if hotmail went down, Microsoft would be flamed as well :)
No company can provide 100% uptime 100% of the time. Things do happen. Give google some credit they give millions of customers hundreds of billions of gigabytes free storage, free bandwidth, free email blah blah. These things all cost money. Bandwith doesn't just appear. It isn't just there! It has to be paid for. Severs cost thousands and google will have hundreds of not thousands of servers to serve their community free. Stop complaining they dont charge you a penny for their 99.9% reliability uptime. They like every other company have problems sometimes. Thats life.
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