The O2 sultans of spin are probably
seeking advice from senior management.
T-Mobile isn't alone in its innovative reading of Ofcom recommendations, but at least the company only implied that the regulator was responsible for the increase in its prices: O2 is claiming it outright. 0870 numbers are non-geographic: they are national calls regardless of where the call originates or terminates. Mobile …
FTA: ``The key word here is "should", which T-Mobile interpreted as "don't have to be"``
What other meaning did the reporter think could be attributed to the word "should"? "MUST"? Perhaps they should take up writing RFCs?
Clarly the real failing is OFCOM not using the word 'must' instead of 'should.'
Need anyone say more?
Its free to call 36 countries with Talktalk in inclusve minutes but ripoff to call my mobile operator's customer services/ or my next door neighbour/post office or bank, for that matter!
How can anyone explain/justify this??
I give up.
Paris bcos even she can see the absurditiy and greed of it all!
My understanding was that apart from international calls, anything that cost more that a geographic national call had to be an 09 number.
Isn't the use of 08 (free and discount) numbers some form of deception / irregularity?
Giving your bank, ISP, computer helpdesk, etc a number than looks like an unsavoury (Pr0n) or premium information number would soon knacker their little con. We'd soon see whether they still want their share of the inbound minutes......
I have to say I have never really had any problems with O2, however...
I just rang customer services as last month I was charged almost £20 for calliing 08 numbers, which I believed to be part of my included allowance.
I simply pointed out to them that there was no mention on my contract that 'national rate numbers' where not included in my monthly allowance.
Further to that I also pointed out that if they want to change the T&C's of my contract, they should have informed me in advance about the change.
I also pointed out that the OFFCOM ruling had been interpreted in such a way as to generate extra revenue for them, rather than being in the best interests of the customers as OFFCOM had intended.
Well they have now credited the cost of those calls back to my account.
They would not however be drawn on the intepretation of the OFFCOM statment simply stating that from now on, now I was aware of the change I had to accept the fact that I will be charged for calling 08 numbers.
Thats fine! When my contract comes up for renewal (in 6 weeks) I have the option of moving to another provider that does include 08 in the allowance.
So If you have been charged on a contract predating Sept 07, ask for your money back.
If they still charge extra for 08 when you contract is up for re-newall Walk away.
Firstly try this site to find the 01 / 02 number behind the premium rate number.
really annoys them when you don't use the 0845 / 0870 number to ring them because they don't recoup any of the money spent staffing the call centre.
Ofcom are introducing 03 numbers that are non geographic but charged at local rates.
Other than that VoIP all the way.....
....Mines the jacket with the Snom logo on the back.
Actually, in the UK, they are far more likely to refer back to British Standard 0 (yes, Zero). The latest revision is 2006, and they have the following definitions:
shall: requirement (within the context of the standard)
may: permission to adopt a particular course of action
can: possibility and capability
"Must" is not used in standards to avoid confusion with statutory obligations (e.g. in the Electricity at Work Act, equipment MUST be safe). Based on this, either OFCOM wimped out or they do not have sufficient legal powers to use shall or must.
I got an 0870 number for my business on the basis that it was cheaper for my clients than calling my mobile. That turned out well then...
Am going against the grain here but....
As I currently work in the telco industry I must say that OFCOM are a joke! They impose rules and regulations that frequently show no benefit to customers and impose huge additional costs on ISP's, mobile and landline operators. How about OFCOM actually come up with some SENSIBLE and enforceable guidelines that are not draconian on telco's and also benefit customers!
And while we are on the subejct, thanks to the EU and am sure OFCOM too, the "Maximum of 25p a minute" when calling from abroad has had bad consequences... mobile operators have now slapped additional charges on the 0870 numbers and such like, not to mention if your an O2 pay as you go customer you now have a connection charge of 20p on each call (Or so I believe) to recover the loses caused by this ruling, I dont know about others but I personally use my phone considerably more in the UK!!!
If you really want to, you can end your contract immediately with no penalty because they've significantly changed the terms of that contract.
I believe you also get 28 days from when they inform you of the change.
The word significant is important - minor changes to terms I believe are permitted, but who defines what is significant to you?
Personally, I would take any significant change of contract that penalises me (and rewards shareholders/managers only) as a reason to say "ok then, bye"
Disclaimer: IANAL etc etc
If the 08 or 0870 hype constitutes a breach of contract?
And if so the user can say "OK, we had a contract. You blew it. Terminate this contract immediately because of a contractual breach, you breached our agreement. You did not tell me you were going to do that."
ps - 11 July?
Now, I will dial an 0870 number and see if (gleefully) Orange breaks our contract (fingers crossed!)
Ignorant O2 customer service staff blaming Ofcom is nothing new at all.
When charging for 0870 0845 and 0844 numbers was introduced last September, this was the main thrust of the reasoning, that O2 were being forced into line with the other networks, and more than one person said this was due to Ofcom regulations.
A quick call to Ofcom confirmed that there was not a single grain of truth in these assertions.
after the first report I called Orange CS who told me that on my £40 per month contract calls to 08xx numbers were charged from 20 0r 30p upwards (i cant remeber which) but they certainly were not included in my allowance...
@ AC who works for orange - i take it your on some special Orange employees contract where the grass is much more orangey-er!!! the res of us minions, we should be so lucky!
do any phone companies actually include them???
jolly roger, as, well... we dont have a dick turpin icon yet.......
as far as i am aware and i work for one of the major mobile companies that they all charge for 08 numbers and when 0370 numbers come out which i believe ofcom have made bt do ,these will be part of the bundled minutes well they will be for the company i work for and companies that have 08 numbers will have the opportunity to move to the 0370 number
It fascinates me that Lithuania has a mobile phone network that costs me about half what I was paying in the UK. How do they do it? Is plastic cheaper in Lithuania? Do they get an EU subsidy for 3G masts? Is the call centre in Uzbekistan?
No, i guess the truth is that people in the UK pay 200% for everything and moan about how they should get a 10% reduction. Fools and their money...
"I got an 0870 number for my business on the basis that it was cheaper for my clients ..."
Well, Marco, you would NEVER get any business from me. I strictly will not deal with anyone who has an 087 prefix. That's an absolute.
My nephew and I were both looking for replacement mobiles and our first port of call would have been Carphone Warehouse but every one of their outlets had an 087 prefix. They lost our business. Are they bothered? Evidently not!
The problem for 087 companies is that they may never know the business they are missing.
Why, I even check they don't have 087s lurking after the 'come-on' 0800 number, so nerdy am I.
It annoyed me when I switched to T-Mobile a couple of years ago from O2 that I lost the ability to make 0800 calls as part of my free minutes. O2 used to play a recorded message about this whenever I forgot and dialled 0800, to redial without the leading zero - so '08001234567' became '8001234567' and didn't cost extra so long as enough free minutes were available. IIRC this was to circumvent the 'call disconnection' charge, so kept O2 in the clear as well.
Mind you, that was back when texts were a novelty - IIRC I had 100 minutes inclusive and paid 3p/text; contracts began in the £9-odd range.
Now, where's the Werthers? And while you're looking, pass me slippers...
That being so, anyone with an iPhone currently tied into a long-term O2 contract should get their skates on. I would read "with no penalty" as not having to give the handset back. This and one quick jailbreak later.
Hmm, maybe O2 do have something to be afraid of round here after all.......
O2 actually stopped the inclusive 0870/0845 allowances a couple of years ago - I had a contract with them between 2005 and 2006, and I used 0870 dialout numbers to call my friend in Ireland. I left O2 because their service was shocking for other reasons - and Retentions made no attempt whatsoever to keep my custom even though I spent £30 a month with them and bought their flagship smartphone at the time.
O2 was the last - there are no providers in the UK who offer inclusive 08 minutes, and there haven't been since 2006/2007ish. However, I've started to use Eqo on my WM5 smartphone with T-Mobile - it functions in a similar manner to how the Skypephone establishes skypeout calls - it uses the 3G/GPRS connection to logon to the server and about 1kb of data to establish each call, it dials a London gateway and uses your inclusive tariff minutes - and you can call 0870 and 0845 numbers with it, as well as international numbers, mobile numbers, just about anything. Not _all_ numbers work though, some just don't work for reasons unknown and 09/premium numbers are specifically blocked. (I was having a lengthy discussion with them as to the merits of offering 0844 access via Eqo, and I hope I may have swayed them in favour of offering it).
...Put it like this, I currently have £14 of credit on my account (which just stays there until you use it), and it's already saved me probably £20 in call charges from T-Mobile in this month alone. The future, at least until true on-device VoIP clients with acceptable voice quality reach maturity, is pseudo VoIP :)