back to article Dell swings axe at five per cent of EMEA staff

Computer giant Dell is axing up to five per cent of its 17,500-strong EMEA workforce in a cost-cutting exercise. The firm told staff today that it has been forced to scale back its operations in Europe, the Middle East and Africa to ensure its “future success and competitiveness”. Earlier this month it announced a massive ten …


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  1. Anonymous Coward

    250 jobs already gone at Cherrywood / Dublin. Over 100 gone at Glasgow

    Yes this has been a fun day workng at Dell, watching a lot of the senior techs in both Client and DBS in Glasgow, and the entirety of XPS in Ireland go up the swanny.

    Yes I do work for Dell. This has not been a fun day. As to how they picked the names??? Most of us feel it was a random number generator. Sack HR I say

  2. Anonymous Coward
    IT Angle

    Shouldn't be difficult to lose the wastage...

    When I was working there I spent most of the time sat on endless confcalls listening to a bunch of dullards across Europe talking about damned percentages and targets.

    Seemed to me that around 60% of Dell staff were 'monitoring' the actual real work done by the other 40%. On one occasion we had to drop everything and concentrate really hard on reducing HD shipments by a grand total of 4 in the remaining 3 weeks of the quarter!!!

    Yep, four! Across the Northern European region. That way someone would be able to fill in an Excel spreadsheet cell as green, having achieved a target. "Get your pat on the back here".

    Less (mis)managers, more workers and they'd have it cracked.

    Probably doesn't help that a lot of EMEA top bods in Dell seem to consist of the original factory floor staff when Dell set up shop in Ireland, and have drifted their way across the upper echelons of the company ever since.

  3. Anonymous Coward
    Thumb Down


    I also work for Dell Glasgow and watching the managers walk about with their bits of paper looking for the people who where going to get sacked was very nerve wracking, everytime one walked passed my heart would jump (the thunder and lightening at the time didnt help).

    I agree about seeming very random, looking at the people made redundant it seems it was some of the best people on the floor, leaving some of the worse ones still in a job......makes no sense at all!

  4. Anonymous Coward

    100 Jobs. You Sure?

    Saying 100 have gone from Glasgow is over estimating it by a fair bit. Of the 800 or so workforce it is more like 40 that have had their positions removed. In most cases they will be moved to other places (mostly sales) or take their 6 months pay.

    Of the positions that have gone that I know of, it's hardly a shocker as there were too many people doing the same job and not enough work. It is hardly going to effect the service that customers receive in my honest opinion. Be glad you still have your job.

  5. Matt Collins

    10% eh?

    That would be decimated then...

  6. Anonymous Coward
    Anonymous Coward

    100 Jobs are you Sure?

    Hey I also work in Glasgow. We were told that 37 were going from Tech (or was it 39, I can't remember!) What do we know about other depts?

  7. Anonymous Coward
    Anonymous Coward

    Watch that other space

    While all of this 'look over here' hand-waving is going on at Dell, please keep an eye on the global numbers. In particular, watch staff numbers in the USA and EMEA (Dell's two highest-employee-cost regions) and, simultaneously watch the numbers in China, Malaysia and India.

    I'm not going to say 'offshoring by stealth' but someone might.

  8. Anonymous Coward

    @ Anonymous Coward

    Hey chap, you spend so much time on ElReg making comments, you clearly have nothing much to do at work all day.

    Maybe someone will notice, and make you redundant?

    Only joking!!

  9. Anonymous Coward
    Anonymous Coward

    Re "Shouldn't be difficult to lose the wastage... "

    "Seemed to me that around 60% of Dell staff were 'monitoring' the actual real work done by the other 40%."

    Shhhh! That sounds like pretty much every blue chip I've ever worked for. The longer I work in IT the more chaff there seems to be put in place to prevent any real work from being done. Oh for the heady days of the early nineties where the key message was "JFDI". These days I can't even sneeze without putting in a change notice three weeks in advance. The changeover seemed to coincide with the switch from managers who knew IT (because they'd done it in their past) to managers who can barely use excel let alone properly encrypt sensitive data.

    Back to the subject, if you were one of those affected my heart goes out to you. Having been dumped on in the past you have my sympathy. Good luck for the future.

  10. Jakk

    IMHO the training dep...

    is also a nice hole where long term serving incompetents tend to hide and get raises every year

    Bill, because he's willing to hire everybody at Yahoo (volume offer)

  11. Stuart Cherrington
    Paris Hilton

    How do they choose.....

    When the 'Worlds largest database software manufacturer' made 1/3 of the training dept redundant, they took the phone directory of the dept and counted to every 3rd person, thats how they decided.

    Considering my name Surname starts with C I was not happy to find this out!

    Paris - To bring cheer to Dell people getting the bullet today!

  12. Anonymous Coward
    Anonymous Coward

    How do they treat the staff they choose to axe ?

    Statutory redundancy ? A good payoff ? Help with finding a new job (i.e. free access to recruitment consultants).

    You get the feel for a company on how it acts in these circumstances.

    My heart goes out to those affected - in my experience though, in 5 years time over 80% of people will say this is the best thing that ever happened to them. Right now, they will understandably be feeling terrible.

  13. Anonymous Coward

    I Agree with AC

    I have been made redundant twice, in both cases by small companies who you would have thought would have been far more "friendly" and humane in their approach - but not so.

    Hopefully, Dell being a large company will have the resources to look after those it must lay off - after all - human beings.

    This is where the most hated of Human Remains departments can come into it's own and do the right thing.

    It really is not nice being made redundant. AC is right, in five years time, most people should be looking back from a much better perspective.

    Good luck to you all.

  14. Anonymous Coward

    title scmitle

    "A good payoff ? Help with finding a new job (i.e. free access to recruitment consultants)."

    yes and yes.

    its the best thing thats happened to me in the 3 years i've worked here.

  15. Anonymous Coward
    Anonymous Coward

    So it's all in India now?

    Having had a not-too-pleasant experience with Dell's support in India, I guess all customers are now consigned to that awful call-centre in Mumbai. From my experience as a customer, Dublin was brilliant - staffed by people who knew their stuff.

    But... what do the bean-counters know? It took my plumber 35 years to build a reputation and now he's inundated with business. Dell and the rest of the big players are only interested in today's profit. Who cares if they destroy the infrastructure and confidence of their customers as long as they can produce a profit for their fat shareholders?

  16. Dean Westall

    Dell Offshoring?

    " I'm not going to say 'offshoring by stealth' but someone might......"

    Hmmmm.. I worked for Dell for 16 years in UK Bracknell office. I got "redeployed" when production went to Limerick and again when the bulk of Tech Support went to Bray. I finally got made redundant 2 years ago when the choice was to go to Glasgow or leave. Dell is no respector of reputation, loyalty or personal value, the only thing that is important is the minimistaion of cost and the movement of staff from one lapsed government-funded freebie opration to a new one is nothing new.

    This time I think you'll find it's a bit different - Dell are under pressure to cut costs globally and all operations are likely to face cuts. So the service you can expect just got that bit poorer.

  17. Anonymous Coward
    Thumb Down

    what a loada........

    I work in the cherrywood centre. we were all told yesterday . the entire xps section is gone, there is 20 server techs and 3 tech TLs going too in total its 200 gone in cherrywood. we really can't understannd how the names were picked either. theres people here 9 and 10 yrs who are going and people with less than year not affected it really makes little sense. if you don't me asking whats the package you guys in glasgow are being offerd? we're getting 4 wks per yr.

  18. Anonymous Coward
    Thumb Down

    Re What a loada

    Same package mate. We can't get our heads round it either. Bizarrely it is like they have targeted the experienced people which makes no sense whatsoever.

    You would have expected a "first in last out approach" but like you we have guys who have been here less than a year untouched and the "founders" over here are away.

  19. Matt

    re: what a loada

    It could be that the longer serving employee's are more expensive as they have built up 9-10 or more years worth of raises (if Dell do give raises).

    Whereas the <1 year employees are still on the basic wage without the increases..... and less likely to get a raise as they won't be able to meet targets/standards without the experienced staff there.

    Good luck on finding new jobs, our local rag has just changed from advertising 1000's of jobs to 100's of jobs.

  20. Tall

    All makes sense...

    Logically thinking experienced people are getting paid the most money.

    "first in last out approach" does not work anymore.

  21. sleepy

    DELLusionals be warned

    The way it looks to this old timer (not, of course, necessarily true at all, but someone's got to say it):

    Dell never was anything but a commodity box shifter and financial engineering operation. Michael Dell has already extracted more than the entire profits since the start from the business for his personal use. Economic forces are chipping away the pedestal on which his cash making contraption is built. Remember that IBM sold its PC business to Lenovo for $2B, but Dell's market cap is still $40B.

    Dell needs to drastically cut costs, which means getting rid of expensive Europe and North America staff. But Dell actually needs more staff to maintain and preferably grow sales to feed the $18B constantly borrowed short term from suppliers et al to keep afloat (why does this remind me of sub-prime?). So Dell have been dumping the most experienced, most expensive staff and replacing them with overseas outsourced staff, and some cheap local fire fodder whose time will also come. Overheads and total head count (including subcontractors) have gone up, even as Dell is supposedly "slimming down".

    In order to keep the plates spinning, Dell has also been forced into retail sales and has channel-stuffed new resellers throughout the world each quarter, artificially inflating sales over the past year.

    It can't go on. Michael Dell hoped for a turnaround that would allow the problems to buried under growth, but Dell (revenue $60B, market cap $39B) is not significantly different from Ingram Micro (revenue $35B, market cap $3B). One of these days quite soon, Dell may be out of the USA and headquartered in SIngapore; the move is already half done. Amid a major slash and burn operation in Europe an North America and a share price below $10.

    If you're one of the lucky ones being let go with a redundancy payment, keep your work habits squeaky clean in your final days. Remember browsing, email and keystroke loggers, and avoid a sudden fast track dismissal that puts you out the door with no redundancy, your former colleagues possibly none the wiser.

    And if you're an employee and don't believe the general gist, why do you think Intel pulled the plug on Dell's preferential terms a couple of years back? Perhaps they know Dell's time is ending. Why do you think IBM sold out to Lenovo four years ago? And why do you think Dell's market cap has gone from 8 times Apple's to one quarter of Apple's in just five years? The market knows too.

    And what happened to that SEC investigation that Dell tried to bury under $100M plus of paperwork? Maybe the option of a fast exit to Singapore is helping to keep it unresolved.

    40 years in the business can make you a bit cynical!

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