Not a surprise, the hardware was unreliable
As a customer of Evesham with a very expensive (read overpriced) laptop with an On Site Warranty through the Home Computing Initiative, I had a lot of interaction with the support staff.
My machine is still under a warranty service, with Evesham, but I've not been contacted with an alternative.
As a piece of hardware it has been the most unreliable piece of hardware I have ever owned, having had the LCD panel and system board replaced more than twice to solve separate faults, as well as physical damage caused by neglegant packaging at Eveshams end.
What really annoyed me, was the selling point of on site service, but in reality, after 1 on site visit to swap the dvd drive, every other fault had to go back to the depot. If it had n't been through the HCI my legal recourse would have been better.
All through the troubles at Evesham, I found the support staff, professional, helpful and willing to assist me, and for that I'm grateful. Some of the troubleshooting was questionable, and resulted in a number of repeat visits.
I do think that Evesham Management really missed a trick here to use an asset it had to better effect, if it had sourced more reliable equipment to resell, it would not have had to re-repair the machines it had to. In my office we had plenty of repeat failures.