Thats quite enough complaining. Like most people here (I hope most people anyway), you get your service 90%+ of the year and at 75% or more of the advertised speed. With no usage cap.
If you want a better connection pay for a Guranteed service, with a set line speed.
I have had Telewest for years and I did crap my pants at the though of NTL taking over. However I am pleased to say that my service has not got worse (ok, sky one went away).
I recently had my modem die, did the whole phone up and pay for tech support, which was promplty refunded. Turns out my model had died (it was a bit over 5 years old).
What impreset me was not the rather crap automated service which read phone numbers to fast for me to write, but I was advised Wed night that it would be Friday morning before a techie could come out.
Got home thursday night to find the techies outside waiting for me, because 'I was on there way home' :) sweet
Now I do pitty you folk that were NTL before the change, but dam am I glad that Virgin bods have some control other wise it would be NTL for all... ewww.
Anyway, I have heard so many horror storys about BT broadband that Virgin on a bad day sound good.
The only unacceptable thing from this latest outage is the lack of a help line number, or rather the lack of a number to call with a phone on the other end.
@the chap who works from home, you will probley find that your servies settles down to working normaly, having been a very long term telewest and now virgin customer, the service every so often over a couple of years gets unstalbe for 1-5 weeks.
@the chaps who's speed has droped even though they now say its 4 times faster. Yea i found that my DL speed did dip for a few months, but as I have been slowly increaseing the ammount I DL and runing multiple DL's there is no way my old speed could of coped. ( I have found a few old websites (like this one) which I visit seemed very slow, it turned out it is them that have got slower, like www.scan.co.uk rather than me having a slower connection). *no el-reg does not seem slower*
On a diffrent topic anybody got a good link for these 3 things ? :
1. A site that lists sites for testing your broadband speed.
2. A site which lists ISP's and there offerings.
3. A site which has ISP rated by customer feedback.
*I used to have No:3, but I lot the link, back then I remember Telewest being near the top and NTL very very near the bottom.