I really hate barclays, but its not easy to move away from a bank.
Twice now these pillocks have made changes to their online banking, and both times are annoying, and due to stupid people who get suckered in by scams.
This PIN sentry is the second annoyance, the first time was a few months ago and they just disabled all new payees from online banking. I had to phone the bank, and argue with them, and only when I threatened to move my savings did they re-enable this service for me.... wonder if that'll work again?
But recently, I found PIN sentry was interfering with online banking too, so I had to go to a branch. They told me that PIN sentry was for my security, and as a work around to transferring some money to a Lloyds account electronically, they offered me the cash and told me to go an pay it in in a Lloyds. I tried to point out the irony there, but it was lost on the bankers.
It then took 2 members of staff to get the money transferred, and only once I had left the branch did I realise I hadn't signed anything, nor presented my PIN (not that I use chip+pin, cos of the shift of responsibility). Shocking.
A while ago Barclays also set up telephone banking for me when I specifically told them I didn't want it. If I can ring up the bank and empty my account, potentially so can someone else. If my account isn't allowed to accessed via the phone, its more secure for me.
These abusive companies only speak money, so I recommend people waste company's time when you have a gripe, and make your gripe clear to them.