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back to article ITIL deeds don't go unpunished

It shouldn't be a surprise as to why IT's automation needs often fall to the bottom of the stack: because most companies are not in the technology business, investments in people, processes, or technologies that are designed to improve IT only show up as expenses on the bottom line. And so while IT is the organization that is …

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  1. Chris Matchett
    IT Angle

    Pigeons

    Any good training course or read-through of the books by someone with any experience (this is aimed at managers after all) would know that ITIL processes are not job titles. This is just merely a set of Best Practices for the ways that IT provides services and a set of terminology so that people from different backgrounds yet familiar with ITIL can communicate better. The other 85% is all commonsense.

    I think ITIL certification makes reasonable to good IT professionals better and the crap ones worse.

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  2. Jack Pastor

    Have you all looked at ITIL v3 yet ??

    $500 poorer for having purchased the suite of books, I'm convinced that anything of value from ITIL 2 has been totally obscured by the dense chart-and-graph laden obtuse pontificating that makes up these new volumes.

    Anyone clever enough to find direction specific enough to actually IMPLEMENT anything from the new version will surely be earning their consulting fees.

    I can't wait to see what the tests will look like !!! I suspect we'll see far fewer folks lining up for Foundation Certs.

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