Orange puts plum back in mouth Less than a month since changing its voice menus to something more "matey", Orange has called Ruth back into the recording studio to up the tone a little, and give customers a better class of voice menu. Our report on the last change promoted a deluge of comments which could be divided into two distinct camps: those who felt …
Every time I call I have to put up with someone that sounds like Anthea F***ing Turner on coke telling me that though she knows I'll be excited about the iPhone (I'm f***ing not) that I have to register at the web site not over the phone. Just put me through to someone I can shout at!!!
‘Orange puts plum back in mouth’
Honestly, I was a forces brat and was told quite regularly that I spoke like that. Utter pish. I hereby challenge all the Reg Hacks to pop a plum in their gobs and and say 'Your call is worth pap to us, we are currently getting pished in our local tavern' (without drooling all down your shirts). -That's- how you sound with a plum in your mouth!
The Virgin Mobile lady in the US is just as annoying. She's young, she's hip, she's bubbly, she makes you want to cram the telephone down her throat and throw the two of them off of a very tall building.
On top of that, it's one of those menus that you have to talk to rather than pressing buttons. I'm a native (US) English speaker with no particular regional accent and sometimes she doesn't understand me. I can only imagine what she does with people who are speaking their second language.
Don't forget that you can always send Orange a complaint e-mail:
http://www1.orange.co.uk/mobilecontactus/form.php?subj=webpaymother is the address for contract customers.
I can't believe that they have still not fully replaced the original voice, how hard can it be? When listening to my remaining minutes it just seems cruel to keep the original woman saying "any time, any network minutes", reminding me of what we used to have!
Their IVR Is Fine, Not Too Posh Not Too Common!!
No BullS**t when you call either, just a simple 'hello, how can i help?'
Not a full on 'hello, thank you for calling blabla your speaking to blabla in the blabla department, can i take your name please...
... Its a proven fact customers only start listening when they hear the end of the sentance or the 'how can i help?'
never heard oranges IVR, but really think they need too sort out their billing and network and actually bring out tariffs to compete with t-mobiles flext plans - orange used to be good but are utter bollocks now!!
Fonejacker, we love it - says it all about indian contact centres
Did anyone actually complain to Orange that the RP voice on their automated services was offensive to those with a regional accent? Or was this in response to some "Market Research" where they asked 1000 people if they'd rather have the recorded voice in their own accent? Which is useless unless you get hundreds of different sets of recordings tailored to every region!
I'd recommend that more companies switch to a Cornish accent please... there's nothing more calming than "How be ye, moi dear?".
The Register 
Biting the hand that feeds IT
Copyright. All rights reserved © 1998–2023
