Just the half of it
Today's outage is just half of the issue with ProtX.
Over the past two months we've tried contacting ProtX to learn about how their new payment system is going to work with all the "3D Secure" stuff Maestro are rolling out along with changes ProtX themselves are making to their recurring billing system (whereby a client signs up and we bill them monthly, quarterly etc without the client re-entering card details), but no one at ProtX seems to know what actually is changing.
ProtX is cheap compared to alternatives, namely the likes of WorldPay who charge an awful lot in transaction fees, but with 10,000 businesses using their system, ProtX need to get their act together. If they need to employ more qualified staff then for god sake do so, theres nothing worst than a company sticking their head in the sand ignoring the clients and they shouldn't be afraid to increase prices if we see real results. The next cheapest payment gateway we could use would be almost five times more than we currently pay ProtX.